Swapnadip Singha
Panskura
Summary
Seasoned Warranty Specialist with solid background in warranty service management. Knowledgeable in understanding, interpreting, and explaining complex warranty terms and conditions. Possess strong problem-solving skills and the ability to manage multiple tasks efficiently. Made significant impact by implementing improved processes that increased customer satisfaction at previous jobs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warranty Specialist
ULTRATECH AUTO SERVICE
Arambagh
12.2023 - Current
- Responded promptly and professionally to customer requests for information about their product's warranty status.
- Investigated customer complaints regarding product warranties and determined appropriate resolution.
- Maintained warranty database, ensuring all records were accurate and up-to-date.
Warranty Manager I Asst. Service Manager
DUA MOTOR
Ghatal
04.2019 - 11.2023
- Reviewed and analyzed warranty claims to determine coverage eligibility.
- Analyzed customer feedback to identify potential product defects or service issues.
- Compiled monthly reports on warranty performance metrics for senior management review.
- Maintained records of all product warranties and associated documentation.
- Collaborated with vendors on developing strategies for reducing cost of goods sold due to defective products being returned under a manufacturer's warranty policy.
- Reviewed completed work to verify consistency, quality, and conformance.
Service Advisor I Quality Inspector(training Year)
MARUTI SUZUKI BHANDARI AUTOMOBILE pvt .
Kharagpur
09.2018 - 03.2019
- Greeted customers and addressed their needs in a professional manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Prepared invoices for services rendered and collected payments from customers.
- Maintained records of customer interactions and transactions.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Education
DIPLOMA & POST DIPLOMA - Automotive Engineering Technology
THE INSTITUTION OF AUTOMOTIVE ENGINEERS
Ballygunge, WB03-2017
HIGHER SECONDARY(W.B.C.H.S.E) -
KHUKURDAHA I.C.M.M HIGH SCHOOL
Medinipur, WB03-2016
MADHYAMIK (W.B.B.S.E) -
GOPAL NAGAR BL VIDYAPITH
Medinipur, WB03-2014
Skills
- Accident Insurance Claim Forms Review
- Oracle Analytical Skills
- Teamwork and Collaboration
- Microsoft Office
- itservicedesktatamotorscom
Languages
Bengali
First Language
English
Beginner
A1
Hindi
Beginner
A1
Certification
AICTE APPROVE DIPLOMA AND POST DIPLOMA CERTIFICATE .
*Note
According to this information i accept that provided all kind of information are right and all type of rules and regulation as TML workshop policy are known by me.
DATE: signature:
Timeline
Warranty Specialist
ULTRATECH AUTO SERVICE
12.2023 - Current
Warranty Manager I Asst. Service Manager
DUA MOTOR
04.2019 - 11.2023
Service Advisor I Quality Inspector(training Year)
MARUTI SUZUKI BHANDARI AUTOMOBILE pvt .
09.2018 - 03.2019
DIPLOMA & POST DIPLOMA - Automotive Engineering Technology
THE INSTITUTION OF AUTOMOTIVE ENGINEERS
HIGHER SECONDARY(W.B.C.H.S.E) -
KHUKURDAHA I.C.M.M HIGH SCHOOL
MADHYAMIK (W.B.B.S.E) -
GOPAL NAGAR BL VIDYAPITH
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