Swapnali Sagar Kank
Senior Process Associate
Pune
Overview
11
11
years of professional experience
1
1
Language
Work History
Payment Processor
Tata Consultancy Services (TCS), Pune
03.2018 - Current
- Processed domestic and international payments including SWIFT with 99% accuracy.
- Conducted sanctions screening using OFAC, UN, and EU lists ensuring regulatory compliance.
- Performed message validation, formatting checks, and resolved payment exceptions.
- Investigated delayed, rejected, or failed transactions with banks and global partners.
- Prepared MIS dashboards improving visibility of daily payment queues a SLA performance.
- Supported internal and external audits by maintaining accurate documentation.
- Implemented cost-saving initiatives within the department through process optimization and vendor negotiation strategies.
- Contributed to business growth by analyzing sales data, identifying patterns, and offering insights into potential areas of expansion or adjustment.
- Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
- Conducted regular reviews of internal controls within the payment processing function, recommending improvements as necessary for compliance purposes.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Strengthened security measures for sensitive customer information by adhering to strict guidelines and protocols.
- Utilized software tools for effective tracking, analysis, and reporting on key performance indicators within the payment processing function.
- Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
- Evaluated emerging technologies and software applications to determine potential benefits for enhancing the payment processing function, recommending new tools or upgrades as appropriate.
- Optimized payment processing department performance by establishing and monitoring key performance metrics, identifying areas for improvement, and implementing targeted solutions.
Senior Associate
Capita India Pvt. Ltd., Pune
10.2017 - 01.2018
- Managed high-volume client processes with strict SLA adherence.
- Provided operational support for UK-based processes with focus on accuracy.
SME / Acting Team Lead
Wipro Pvt. Ltd., Pune (Levi’s RCGM Project)
01.2015 - 08.2017
- Led a team of 15+ associates handling order allocation, process exceptions, and client communication.
- Improved operational accuracy by 15% through detailed audits and process corrections.
- Conducted onboarding training and coached new joiners, reducing process errors significantly.
- Collaborated with cross-functional teams to resolve workflow gaps and enhance productivity.
- Awards: Champion Award, Going Extra Mile, Super Knowledge Appreciation.
Education
B.com - Finance
Yashwantrao Vidhyalay Pune
PuneSkills
Payment reconciliation
Transaction processing
Credit card processing
Invoice verification
Electronic payments
Confidentiality
Banking operations
Microsoft Excel
Payment management
Claims processing
Team bonding
Invoicing proficiency
Timeline
Payment Processor
Tata Consultancy Services (TCS), Pune
03.2018 - Current
Senior Associate
Capita India Pvt. Ltd., Pune
10.2017 - 01.2018
SME / Acting Team Lead
Wipro Pvt. Ltd., Pune (Levi’s RCGM Project)
01.2015 - 08.2017
B.com - Finance
Yashwantrao Vidhyalay Pune