Swapnali Sagar Kank
Senior Process Associate
Pune
Overview
11
11
years of professional experience
1
1
Language
Work History
Payment Processor
Tata Consultancy Services (TCS), Pune
03.2018 - Current
- Processed domestic and international payments including SWIFT with 99% accuracy.
- Conducted sanctions screening using OFAC, UN, and EU lists ensuring regulatory compliance.
- Performed message validation, formatting checks, and resolved payment exceptions.
- Investigated delayed, rejected, or failed transactions with banks and global partners.
- Prepared MIS dashboards improving visibility of daily payment queues a SLA performance.
- Supported internal and external audits by maintaining accurate documentation.
- Implemented cost-saving initiatives within the department through process optimization and vendor negotiation strategies.
- Contributed to business growth by analyzing sales data, identifying patterns, and offering insights into potential areas of expansion or adjustment.
- Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
- Conducted regular reviews of internal controls within the payment processing function, recommending improvements as necessary for compliance purposes.
- Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
- Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.
- Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.
- Strengthened security measures for sensitive customer information by adhering to strict guidelines and protocols.
- Utilized software tools for effective tracking, analysis, and reporting on key performance indicators within the payment processing function.
- Enhanced customer satisfaction with timely and accurate payment processing, addressing any issues promptly and professionally.
- Evaluated emerging technologies and software applications to determine potential benefits for enhancing the payment processing function, recommending new tools or upgrades as appropriate.
- Optimized payment processing department performance by establishing and monitoring key performance metrics, identifying areas for improvement, and implementing targeted solutions.
Senior Associate
Capita India Pvt. Ltd., Pune
10.2017 - 01.2018
- Managed high-volume client processes with strict SLA adherence.
- Provided operational support for UK-based processes with focus on accuracy.
SME / Acting Team Lead
Wipro Pvt. Ltd., Pune (Levi’s RCGM Project)
01.2015 - 08.2017
- Led a team of 15+ associates handling order allocation, process exceptions, and client communication.
- Improved operational accuracy by 15% through detailed audits and process corrections.
- Conducted onboarding training and coached new joiners, reducing process errors significantly.
- Collaborated with cross-functional teams to resolve workflow gaps and enhance productivity.
- Awards: Champion Award, Going Extra Mile, Super Knowledge Appreciation.
Education
B.com - Finance
Yashwantrao Vidhyalay Pune
PuneSkills
Payment reconciliation
Timeline
Payment Processor
Tata Consultancy Services (TCS), Pune
03.2018 - Current
Senior Associate
Capita India Pvt. Ltd., Pune
10.2017 - 01.2018
SME / Acting Team Lead
Wipro Pvt. Ltd., Pune (Levi’s RCGM Project)
01.2015 - 08.2017
B.com - Finance
Yashwantrao Vidhyalay Pune