Swapnanjali Thoutam

• Processed new, updated, and renewal subscription orders accurately and efficiently.
• Coordinated with sales, billing, and logistics teams for timely order fulfillment.

Managed complete subscription lifecycle, including activation, upgrades, downgrades, cancellations, and renewals.

• Ensured accurate and timely billing and invoicing for all subscription services.
• Maintained precise records of orders, customer data, and subscription details.
• Provided exceptional customer support via phone, email, and chat to resolve inquiries.
• Communicated effectively with customers regarding subscriptions and billing updates.
• Collaborated with cross-functional teams to optimize processes and enhance customer experience.
• I will be creating serial numbers and usernames.
• I will be working on SOM requests directly submitted by the clients.
• We work with 41 clients' direct requests, like creating workstations and adding products.
• We work on different types of orders, like Trial, Purchase, and Reactivates.