Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Swapnika G

Swapnika G

Hyderabad

Summary

Dynamic Sr. Branch Manager at Building Blocks Group with a proven track record in operational efficiency and sales management. Expert in lead generation and conflict resolution, I successfully enhanced customer satisfaction and compliance while exceeding sales goals. Adept at developing marketing strategies that drive growth and foster strong relationships.

Overview

15
15
years of professional experience

Work History

Sr. Branch Manager - Sales

Building Blocks Group
Hyderabad
01.2025 - Current
  • Created initiatives designed to improve operational efficiency within the branch.
  • Provided leadership by setting a positive example for other employees to follow.
  • Resolved customer complaints in a timely manner while protecting the interests of the bank at all times.
  • Monitored sales goals and objectives for the branch, ensuring that they were met or exceeded.
  • Coordinated marketing campaigns designed to attract new customers as well as retain existing ones.
  • Established processes for delivering quality customer service, including responding to customer inquiries promptly and efficiently.
  • Ensured compliance with banking regulations, policies, procedures, and standards of conduct.
  • Facilitated communication between upper management and lower level employees regarding company policies, procedures, goals.
  • Managed daily operations of branch, order fulfillment and customer service.
  • Generated leads and improved sales conversions.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Proficiency in utilizing NAV software.

Assistant General Manager - CRM

P Mangatram Developers LLP
Hyderabad
11.2022 - 12.2024
  • Oversee all CRM-related tasks, including post-sales support, AOS generation, TPA documentation, banking tie-ups, operations, and collection follow-ups while maintaining trackers.
  • Oversaw handling of high-net-worth individuals, enhancing client satisfaction and retention.
  • Executed reconciliation processes for customer accounts with finance to streamline financial reporting.
  • Respond to all stakeholders while ensuring prompt query resolution.
  • Ensured compliance with audit requirements by coordinating all related records.
  • Managed individual customer files while adhering to established company procedures.
  • Oversaw documentation of registered agreements and sale deeds.
  • Delivering data on regular quarterly basis for RERA registration.
  • New acquisition and merger documentation evaluation.
  • Proficient in leveraging CRM applications.

Customer Relations Manager

CELEBRITY’S GROUP (M/S CELEBRITY ESTATES PVT LTD.)
Hyderabad
08.2014 - 08.2022
  • Drafted legal documents, including Sale Deeds, Gift Settlement Deeds, and Mortgage Deeds.
  • Prepared Rental Agreements and Agreements of Sale to facilitate property transactions.
  • Authored Rectification Deeds and Ratification Deeds to rectify and confirm agreements.
  • Ensured compliance with legal standards in all prepared documentation.
  • Facilitating issuance of critical correspondence to banks including NOC, demand letters, and official notifications to entities like GHMC, HMDA, Gram Panchayath, MRO, Tahsildar.
  • Processed documents for approval of layout before HMDA and Gram Panchayath. Prepared Excel sheets to list all submitted documents. Filed documents based on type for easy retrieval.

Office Assistant & Librarian

CSI COLLEGE OF EDUCATION | MEDAK
Medak
01.2010 - 10.2013
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Answered phone calls and directed them to appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.

Education

B.Ed -

Osmania University
Hyderabad
05-2008

Bachelor of Arts -

Dr. B.R. Ambedkar Open University
Hyderabad
03-2007

Intermediate -

Board of Intermediate
Medak
03-2005

Wesley Co-Educational High School
Medak
03-1995

Skills

  • Operational efficiency
  • Customer service
  • Regulatory compliance
  • Sales management
  • Lead generation
  • Marketing strategy
  • Conflict resolution
  • Relationship management
  • Staff development
  • Documentation
  • Branch operations management
  • Sales expertise
  • Proficient in MS office
  • Sales planning

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Sr. Branch Manager - Sales

Building Blocks Group
01.2025 - Current

Assistant General Manager - CRM

P Mangatram Developers LLP
11.2022 - 12.2024

Customer Relations Manager

CELEBRITY’S GROUP (M/S CELEBRITY ESTATES PVT LTD.)
08.2014 - 08.2022

Office Assistant & Librarian

CSI COLLEGE OF EDUCATION | MEDAK
01.2010 - 10.2013

B.Ed -

Osmania University

Bachelor of Arts -

Dr. B.R. Ambedkar Open University

Intermediate -

Board of Intermediate

Wesley Co-Educational High School

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Swapnika G