Swapnil Bajpai
Customer Success Manager
Gurgaon,HR
Summary
Customer Success Manager with a strong focus on relationship management, retention, and product adoption. Proven ability to drive value through data-driven insights, reduce churn, and deliver measurable impact across the customer lifecycle. Trusted partner to clients and cross-functional teams in aligning customer goals with business outcomes.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Success Manager
Soroco
07.2024 - Current
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
- Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
- Organized and led quarterly business reviews with top clients, showcasing product value and discussing future opportunities.
Business Automation Associate
Soroco
03.2021 - 06.2024
- Led discovery and analysis of business processes using S to uncover inefficiencies and automation opportunities across global enterprises.
- Collaborated with client stakeholders to define automation goals, map high-impact workflows, and deliver data-backed insights for transformation initiatives.
- Designed and recommended automation strategies leveraging low-code tools (e.g., Power Automate, UiPath) and process optimization frameworks.
- Presented detailed process intelligence reports to executive stakeholders, highlighting task redundancies, productivity gaps, and potential ROI from automation.
- Supported deployment of automation solutions and tracked performance metrics to ensure value realization and continuous improvement.
- Partnered with cross-functional teams including product, engineering, and operations to ensure seamless integration of automation solutions into client ecosystems.
Sales Intern
Aditya Birla Capital
02.2020 - 05.2020
- Assisted in lead generation, customer outreach, and follow-up activities to promote life and health insurance products.
- Supported the sales team in identifying client needs and offering suitable insurance solutions aligned with company policies.
- Participated in client meetings and calls, gaining hands-on experience in sales presentations and objection handling.
- Gained insights into market trends, customer behavior, and insurance regulatory frameworks.
Electrical Officer
Dynacom Tankers Management
03.2016 - 11.2017
- Led operation and maintenance of critical onboard electrical and electronic systems to ensure safety, compliance, and operational continuity.
- Executed preventive maintenance programs, minimizing system downtime and extending equipment life.
- Collaborated with engineering leadership to drive energy-efficient solutions and improve vessel performance.
- Conducted audits with port state control and classification societies.
- Contributed to crew readiness through active participation in safety drills, training, and emergency response planning
Electrical Officer
Shipping Corporation of India
06.2014 - 12.2015
- Led operation and maintenance of critical onboard electrical and electronic systems to ensure safety, compliance, and operational continuity.
- Executed preventive maintenance programs, minimizing system downtime and extending equipment life.
- Collaborated with engineering leadership to drive energy-efficient solutions and improve vessel performance.
- Conducted audit with port state control and classification societies.
- Contributed to crew readiness through active participation in safety drills, training, and emergency response planning.
Education
MBA - Marketing
ICFAI Business School
04.2001 -
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Nitte Meenakshi Institute of Technology
Bengaluru, India 04.2001 -
Skills
Customer Relationship and Retention
Timeline
Customer Success Manager
Soroco
07.2024 - Current
Business Automation Associate
Soroco
03.2021 - 06.2024
Sales Intern
Aditya Birla Capital
02.2020 - 05.2020
Electrical Officer
Dynacom Tankers Management
03.2016 - 11.2017
Electrical Officer
Shipping Corporation of India
06.2014 - 12.2015
MBA - Marketing
ICFAI Business School
04.2001 -
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Nitte Meenakshi Institute of Technology
04.2001 -
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