Swapnil Behere
Thane
Summary
Results-driven professional with expertise in last-mile delivery, route optimization, and inventory management. Proven track record of enhancing customer satisfaction while adhering to SLAs and controlling costs. Dynamic operations leader with experience in managing multi-store environments and inventory control. Skilled in team leadership, process optimization, and cost control, consistently achieving revenue targets and operational excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Blinkit Pvt Ltd.,
Assistant Store Manager
Thane and Mumbai
02.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Multi-Store Management
- Last-Mile Delivery Operations
- Rider/Delivery Partner Management.
- Route Optimization & SLA Compliance.
- Customer Experience and Escalation Handling.
- Managing end-to-end operations for 2-3 dark stores, including inventory, manpower, and process compliance.
Oversee last-mile delivery operations (delivery partner allocation, route optimization, SLA adherence) to ensure on-time order fulfillment and customer satisfaction.
- Monitor P&L performance of assigned stores, controlling costs whille achieving revenue targets.
- Recruit, train, and lead store managers and delivery staff, driving high-performance culture across all outlets.
- Conduct regular audits and reviews to maintain operational excellence and reduce delivery errors.
- Coordinate with central supply chain, category, and logistics teams for smooth functioning of stores. Team leaders
- micro-fulfillment centers, ensuring smooth Managed operations across two dark stores/functioning and adherence to SLAS.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Blinki Pvt Ltd
Team Leader Operations
Thane and Mumbai
12.2022 - 01.2024
- Multi-Store Operations
- E-commerce Fulfillment & Inventory Management.
- Last-Mile Delivery & Rider Management
- KPI Monitoring & SLA Adherence
- Process Optimization & Cost Control
- Team Leadership & Training
- micro-fulfillment centers, ensuring smooth Managed operations across two dark stores/functioning and adherence to SLA
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
Bigbasket.com
Team Leader Operations
Thane
02.2019 - 10.2020
- Hub/Warehouse Operations Management.
- Last-Mile Delivery and Rider Management.
- Route Optimization & SLA Adherence.
- Inventory Control and Stock Audits.
- P&L and Cost Optimization.
- Customer Experience and Escalation Handling.
- Team Leadership and Training.
- Managed day-to-day operations of the hub/warehouse, including inbound and outbound logistics, inventory control, and manpower management.
- Oversaw last-mile delivery operations by managing delivery partners, optimizing routes. And ensuring SLA compliance for on-time deliveries.
- Controlled P&L of the hub, achieving cost efficiency while meeting revenue, and operational targets.
- Ensured 100% order fulfillment accuracy by monitoring pick, pack, and ship processes, and reducing errors by 100%.
- Trained and supervised a team of [X] delivery executives and hub staff, improving efficiency and reducing attrition.
Education
BBA -
Skyline Institute of Management And Technology
University Of Utter Pradesh01-2021
High School Diploma -
Sandesh College of Arts Commerce & Science
State Board Of Maharashtra03-2018
High School Diploma -
Mahatma Fule Vidya Mandir Vangani.
Thane 03-2016
Skills
- Last-mile delivery
- Route optimization
- Inventory management
- Cost control
- SLA adherence
- E-commerce operations
- Customer relationship management
- Team leadership
- Performance monitoring
- Problem solving
- Effective communication
- Training and development
- Data entry
- Computer skills
- Leadership
- Time management
- Multitasking
Languages
Marathi
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
English
Upper Intermediate (B2)
B2
Timeline
Blinkit Pvt Ltd.,
Assistant Store Manager
02.2024 - Current
Blinki Pvt Ltd
Team Leader Operations
12.2022 - 01.2024
Bigbasket.com
Team Leader Operations
02.2019 - 10.2020
BBA -
Skyline Institute of Management And Technology
High School Diploma -
Sandesh College of Arts Commerce & Science
High School Diploma -
Mahatma Fule Vidya Mandir Vangani.