Swapnil Bhagat
Mumbai
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
15
15
years of professional experience
Work History
Operations Manager
MBPT (Contract)
06.2023 - 02.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Administration + Operations Manager/Project Manager
The Souled Store Pvt. Ltd.
03.2017 - 12.2022
- Collaborated with property owners to identify potential entry points or conditions conducive to infestations for proactive prevention measures implementation.
- Built strong relationships with clients through consistent communication, follow-ups, and addressing any concerns promptly.
- Ensured regulatory compliance by accurately documenting all treatments, inspections, and materials used during each service visit.
- Expanded company clientele through referrals, marketing efforts, and exceptional customer service.
- Maintained a safe work environment by adhering to safety regulations and properly handling chemicals.
- Responded promptly to emergency situations and provided medical aid.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Processed inmates by taking photographs and fingerprints.
- Regularly conducted security and sanitation checks.
- Enforced rules and regulations to maintain order among inmates
- Prepared detailed spreadsheets of weekly and monthly sales statistics and expenses
- Organized workflows to improve efficiency and reduce operating costs
- Built and implemented systems for lead generation, client management, and office operations
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability
- Identified and solved problems to enhance management and business direction
- Monitored office inventory to maintain supply levels
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Team Leader
Amazon.In (lkya Solutions)
06.2012 - 01.2017
- Offered training and support to keep team members motivated and working toward objectives
- Delegated daily tasks to team members to optimize group productivity
- Kept work areas clean, neat, and free of safety hazards to maximize efficiency
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Assigned projects and distributed tasks to team members as per area of expertise.
Supervisor
EPFO
08.2009 - 07.2012
- Monitored employee productivity to provide constructive feedback and coaching
- Complied with company policies, objectives, and communication goals
- Coordinated employee schedules according to shift changes and availability
- Reviewed completed work to verify consistency, quality, and conformance.
Education
T.Y.B. Com - Mumbai University
MUMBAI UNIVERSITY
CCNA - Information Technology
CMS Institute
06.2010
HSC - Commerce
Mumbai University
06.2007
SSC -
R.M. BHATT HIGH SCHOOL
Mumbai, India06.2004
Skills
- Systems Monitoring
- Employee Management
- Process Improvements
- Training and Development
- Documentation and Reporting
- Relationship Building
- Event Coordination
- Vendor Negotiations
- Office Supervision
- Mail Handling
- Payroll and Budgeting
- Travel Arrangements
- Quality Standards
- Contract Negotiations
- Travel Coordination
- Staff Management
Languages
Marathi
Hindi
English
Timeline
Operations Manager
MBPT (Contract)
06.2023 - 02.2024
Administration + Operations Manager/Project Manager
The Souled Store Pvt. Ltd.
03.2017 - 12.2022
Team Leader
Amazon.In (lkya Solutions)
06.2012 - 01.2017
Supervisor
EPFO
08.2009 - 07.2012
T.Y.B. Com - Mumbai University
MUMBAI UNIVERSITY
CCNA - Information Technology
CMS Institute
HSC - Commerce
Mumbai University
SSC -
R.M. BHATT HIGH SCHOOL