Swapnil Bodkhe
Pune
Summary
IT Support Engineer with 3.5 year of experience in providing comprehensive technical support to end users. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Systems Engineer
Value Point Systems Private Ltd.
Pune
07.2022 - Current
- User account creation and management in Active Directory.
- Handling EUS, New Hire Management, and Proactive PC refresh Ticket.
- Handling compliance management.
- Providing support with an IVM machine.
- Handling troubleshooting of applications/software-related issues.
- Resolving Internet/Intranet Site Access-related Problems.
- Basic knowledge of Azure user creation and Users Roles Management.
- Handling the Microsoft Product incensed, as well as other licensed.
- Managing all peripheral stock inventory.
- Virtual Machine creation and managing the VM related issue.
- Coordination with client IT team for network and infrastructure-related issues.
- Vendor management for ISP.
System Engineer
I-Source Infosystems Pvt.Ltd.Pune
Pune
05.2021 - 07.2024
- Handling troubleshooting of applications/software-related issues.
- Working with compliance and vulnerability issues.
- Resolving Internet/Intranet Site Access-related Problems.
- Microsoft 365 User Creation and Management Suite User
- Handling the Microsoft Product, incensed, as well as other licensed parts with vendors.
- System Compliant issues – Configuration manager, SCCM.
- Handling VPN-related issues. Antivirus-related issues: handling operational issues.
- Handling operation issues. (Installing OS, Printers, Asset Inventory)
Education
Bachelor of Arts - Communications
Pratibha College of Chinchwad Pune
Pune 01-2021
Skills
- User Support
- Incident response,
- User Account Creation, and Management into Active Directory
- Time management, results-oriented approach
- Troubleshooting and diagnosis
- Skilled in [Hardware]
- Technical documentation
- Technical leadership
- Compliance Management, Vendor Management
- DHCP
- Networking
- SCCM
- Installation Troubleshooting for Linux Hardware, Client Focus
- Project Management
- Operating systems
Certification
- MNA ( Master of Network Administrator )
Timeline
Systems Engineer
Value Point Systems Private Ltd.
07.2022 - Current
System Engineer
I-Source Infosystems Pvt.Ltd.Pune
05.2021 - 07.2024
Bachelor of Arts - Communications
Pratibha College of Chinchwad Pune
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