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Hi, I’m
Swapnil B. Vinerkar
Mumbai
Work Preference
Summary
Customer-focused hospitality professional skilled in enhancing guest satisfaction through upselling and collaboration. Experienced in managing POS systems and reservations, consistently achieving high satisfaction scores. Strong communicator with a proactive approach to problem-solving.
Overview
13
years of professional experience
Work History
Royal Caribbean Cruises
Waiter
2022.01 - Current (4 education.years_Label & 7 education.months_Label)
Job overview
- Delivered exceptional dining experiences as a waiter at Chops Grille, Jamie's Italian, and Wonderland, focusing on customer satisfaction and service excellence. Coordinated dining reservations and organized stations and tables using Xdining software to ensure efficient service flow and guest satisfaction.
- Provided excellent customer service to enhance guest dining experiences.
- Coordinated with kitchen staff to ensure timely food delivery.
- Handled guest inquiries and resolved complaints efficiently.
Royal Caribbean Cruises
Assistant Waiter
2021.01 - 2022.01 (1 education.year_Label)
Job overview
- Assisted waiters by taking orders, retrieving food from galley, and serving guests to enhance dining experience.
- Assisted waitstaff in delivering food and beverages to guests promptly.
- Maintained cleanliness and organization of dining areas during service hours.
- Supported kitchen staff by restocking supplies and preparing dining utensils.
Royal Caribbean Cruises
Restaurant Attendant
2018.01 - 2019.01 (1 education.year_Label)
Job overview
- Prepared venues for USPH checks, ensuring compliance with HACCP protocols on buffet lines.
- Provided excellent customer service to enhance guest experiences.
- Assisted in maintaining cleanliness and organization of dining areas.
- Delivered food and beverages promptly to guests' tables.
Trident HotelMumbai
Assistant Waiter
2015.01 - 2018.01 (3 education.years_Label)
Job overview
- Oversaw order-taking, POS entry, food serving, and check presentation to ensure seamless dining experience in specialty restaurant.
- Assisted wait staff in serving meals to guests on cruise ships.
- Maintained cleanliness and organization of dining areas during service shifts.
- Supported guests with menu selections and dietary requirements as needed.
Trident HotelMumbai
Intern
2014.01 - 2014.05 (4 education.months_Label)
Job overview
- Acquired extensive knowledge of hospitality operations during an internship at Trident hotel. Supported housekeeping, food production, front office, and food and beverage service for 5 months at Trident hotel.
- Assisted in guest check-in and check-out processes at luxury hotel.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Managed inventory of supplies and amenities for guest services.
Education
Mumbai UniversityMumbai
Bachelors from Hospitality studies
University Overview
Maharashtra BoardMumbai
Higher Secondary School certificate from second class
University Overview
- Commerce and Economics.
Skills
- POS management
- Reservation management
- Menu knowledge
- Beverage knowledge
- HACCP compliance
- Food safety expertise
- Food safety standards
- Customer service
- Customer upselling
- POS operation
- Conflict resolution
- Teamwork
- Communication skills
Personal Information
Personal Information
- Height: 168cms
- Weight: 54.42Kgs
- Date of Birth: 10/02/92
- Marital Status: Unmarried
- Place of Birth: Mumbai
Timeline
Waiter
Royal Caribbean Cruises
2022.01 - Current (4 education.years_Label & 7 education.months_Label)
Assistant Waiter
Royal Caribbean Cruises
2021.01 - 2022.01 (1 education.year_Label)
Restaurant Attendant
Royal Caribbean Cruises
2018.01 - 2019.01 (1 education.year_Label)
Assistant Waiter
Trident Hotel
2015.01 - 2018.01 (3 education.years_Label)
Intern
Trident Hotel
2014.01 - 2014.05 (4 education.months_Label)
Mumbai University
Bachelors from Hospitality studies
Maharashtra Board
Higher Secondary School certificate from second class