Swapnil Chandrashekhar Prabhu
Dombivli (East)
Summary
Dynamic and results-driven professional with extensive experience at Teleperformance as a Sr. Customer Service Associate. Proficient in Microsoft Excel and adept at order processing, I excel in delivering exceptional customer experiences while leveraging strong communication skills to enhance team performance. Committed to driving success and achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Order Coordinator
CJK Knowledgeworks global Ltd
Mumbai
12.2024 - Current
- Coordinating order processing and fulfillment for diverse client requests.
- Assessing customer needs, recommending suitable products, or services.
- Communicating with customers about backorder status, future inventory, and special orders.
Sr. Customer Service Associate
Teleperformance
03.2022 - 12.2024
- Processed orders based on customer needs and offered alternatives for unavailable items.
- Provided shipping solutions aligned with customer requests and expedited options for special scenarios.
- Adjusted pricing structures according to customer agreements and applicable discounts.
Phone Banking Officer
ICICI Bank
07.2021 - 11.2021
Trainee
Godrej & Boyce
Education
Bachelors of Management Studies -
Model College
Dombivli, India01.2021
Higher Secondary Certificate -
K.J. Somaiya College of Science & Commerce
Ghatkopar, India01.2018
Secondary School Certificate -
B.R. Madhavi School
Dombivli, India01.2016
Skills
- Microsoft Excel and Word
- PowerPoint presentations
- Order processing
Accomplishments
- Mathematics topper in SSC for the year 2015-16.
Personal Information
- Date of Birth: 02/20/01
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Order Coordinator
CJK Knowledgeworks global Ltd
12.2024 - Current
Sr. Customer Service Associate
Teleperformance
03.2022 - 12.2024
Phone Banking Officer
ICICI Bank
07.2021 - 11.2021
Trainee
Godrej & Boyce
Bachelors of Management Studies -
Model College
Higher Secondary Certificate -
K.J. Somaiya College of Science & Commerce
Secondary School Certificate -
B.R. Madhavi School