Swapnil Desai
Ahmedabad
Summary
Results-driven Duty Supervisor with proven expertise in customer service, operational management, and flight coordination. Adept in resolving passenger inquiries and managing gate activities while ensuring compliance with aviation regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Supervisor
Air India Limited
Ahmedabad
05.2023 - Current
- Ensuring smooth passenger check in procedures & assisting with ticket & baggage handling
- Managing gate activities, boarding processes & flight related issues and disruptions
- Maintain a high level of customer service by resolving passenger inquiries & complaints
- Managing the Ground Handling services pursuant to regulation
- Recording or reporting any incidents or irregularities
- Ensuring compliance with aviation security regulations
- Ensuring staff adherence to safety & service standards
- Liaisoning with other agencies & liable for ensuring the efficient functioning
Duty Supervisor
Spicejet Limited
02.2017 - 04.2023
- Responsible for checking-in customers and rebooking flights simultaneously under the time deadline
- Assisting passengers at the ticket counter and gate areas by issuing tickets, checking baggage and assigning
- seats, re-accommodating passengers by booking alternative flights and providing travel vouchers
- Planning efficient daily duty allocation for Senior Executives & Executives
- Maintain liaising with other agencies working at airport
- Ensuring compliance with aviation security regulations
- Ensuring staff adherence to safety & service standards
- Trainer for Go now Check in system
- Worked as HRSPOC for AMD station also takes care Labor Compliances & Leading the Team of Senior executives.
Education
Bachelor of Commerce -
GUJARAT UNIVERSITY
AHMEDABADSkills
- Customer service excellence
- Leadership and team management
- Problem solving and decision making
- Operational management strategies
- Flight coordination expertise
- Security compliance oversight
- Multitasking proficiency
- Public relations and communication
- Workflow planning and optimization
- Administrative efficiency
- Policy adherence and implementation
Language
- English: Proficient
- Hindi: Proficient
- Gujarati: Native
Rewards and Achievements
- Outstanding achiver from spicejet 2017
- SpiceStar award from Spicejet Sep 21
- Air India High Flyer in Air India March 24
- High Flyer of quarter in Air India 2025
- Completed CCNA Networking & Switching course from CMS
- Completed computer Hardware course from CMS
- Represented college in Inter college Kabaddi & Football competitions
Trainings and certification
- Certified Load and Trim for Boeing 737-700/800/900/800Max & De Havilland Canada Dash Q-400
- DGR CAT 09 Certified
- Holding valid certificate of Basic Airport Handling program.
- Certified Load officer of Boeing 737-700/800/900/800Max& De Havilland Canada Dash Q-400.
- IATA Foundation Course with Amadeus
- Trained for Amadeus altea CM and FM software for passengers & flight handling
Education
- International Travel & Tourism Institute IATA Foundation in Travel & Tourism with AMadeus-2017
- Shree Narayana College of Commerce Bachelors of Commerce-2016
Accomplishments
- Outstanding achiever from SpiceJet 2017
- Spice Star award from SpiceJet, Sep 21
- Air India highflyer in Air India, March 24
- Highflyer of the quarter in Air India 2025
Language
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Certified load and trim for Boeing 737-700, 800, 900, and 800 Max, and De Havilland Canada Dash Q-400
- DGR CAT 09 certified
- Holding a valid certificate of the Basic Airport Handling program
- Trained for Amadeus Altea customer management, departure control system
- Trained for World Tracer Management - desktop
- Trained for Altea reservation desktop
Timeline
Duty Supervisor
Air India Limited
05.2023 - Current
Duty Supervisor
Spicejet Limited
02.2017 - 04.2023
Bachelor of Commerce -
GUJARAT UNIVERSITY
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