Summary
Overview
Work History
Education
Skills
Language
Rewards and Achievements
Trainings and certification
Education
Accomplishments
Language
Certification
Timeline
Generic

Swapnil Desai

Ahmedabad

Summary

Results-driven Duty Supervisor with proven expertise in customer service, operational management, and flight coordination. Adept in resolving passenger inquiries and managing gate activities while ensuring compliance with aviation regulations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Duty Supervisor

Air India Limited
Ahmedabad
05.2023 - Current
  • Ensuring smooth passenger check in procedures & assisting with ticket & baggage handling
  • Managing gate activities, boarding processes & flight related issues and disruptions
  • Maintain a high level of customer service by resolving passenger inquiries & complaints
  • Managing the Ground Handling services pursuant to regulation
  • Recording or reporting any incidents or irregularities
  • Ensuring compliance with aviation security regulations
  • Ensuring staff adherence to safety & service standards
  • Liaisoning with other agencies & liable for ensuring the efficient functioning

Duty Supervisor

Spicejet Limited
02.2017 - 04.2023
  • Responsible for checking-in customers and rebooking flights simultaneously under the time deadline
  • Assisting passengers at the ticket counter and gate areas by issuing tickets, checking baggage and assigning
  • seats, re-accommodating passengers by booking alternative flights and providing travel vouchers
  • Planning efficient daily duty allocation for Senior Executives & Executives
  • Maintain liaising with other agencies working at airport
  • Ensuring compliance with aviation security regulations
  • Ensuring staff adherence to safety & service standards
  • Trainer for Go now Check in system
  • Worked as HRSPOC for AMD station also takes care Labor Compliances & Leading the Team of Senior executives.

Education

Bachelor of Commerce -

GUJARAT UNIVERSITY
AHMEDABAD

Skills

  • Customer service excellence
  • Leadership and team management
  • Problem solving and decision making
  • Operational management strategies
  • Flight coordination expertise
  • Security compliance oversight
  • Multitasking proficiency
  • Public relations and communication
  • Workflow planning and optimization
  • Administrative efficiency
  • Policy adherence and implementation

Language

  • English: Proficient
  • Hindi: Proficient
  • Gujarati: Native

Rewards and Achievements

  • Outstanding achiver from spicejet 2017
  • SpiceStar award from Spicejet Sep 21
  • Air India High Flyer in Air India March 24
  • High Flyer of quarter in Air India 2025
  • Completed CCNA Networking & Switching course from CMS
  • Completed computer Hardware course from CMS
  • Represented college in Inter college Kabaddi & Football competitions

Trainings and certification

  • Certified Load and Trim for Boeing 737-700/800/900/800Max & De Havilland Canada Dash Q-400
  • DGR CAT 09 Certified
  • Holding valid certificate of Basic Airport Handling program.
  • Certified Load officer of Boeing 737-700/800/900/800Max& De Havilland Canada Dash Q-400.
  • IATA Foundation Course with Amadeus
  • Trained for Amadeus altea CM and FM software for passengers & flight handling

Education

  • International Travel & Tourism Institute IATA Foundation in Travel & Tourism with AMadeus-2017
  • Shree Narayana College of Commerce Bachelors of Commerce-2016

Accomplishments

  • Outstanding achiever from SpiceJet 2017
  • Spice Star award from SpiceJet, Sep 21
  • Air India highflyer in Air India, March 24
  • Highflyer of the quarter in Air India 2025

Language

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Certification

  • Certified load and trim for Boeing 737-700, 800, 900, and 800 Max, and De Havilland Canada Dash Q-400
  • DGR CAT 09 certified
  • Holding a valid certificate of the Basic Airport Handling program
  • Trained for Amadeus Altea customer management, departure control system
  • Trained for World Tracer Management - desktop
  • Trained for Altea reservation desktop

Timeline

Duty Supervisor

Air India Limited
05.2023 - Current

Duty Supervisor

Spicejet Limited
02.2017 - 04.2023

Bachelor of Commerce -

GUJARAT UNIVERSITY
Swapnil Desai