Results-driven Duty Supervisor with proven expertise in customer service, operational management, and flight coordination. Adept in resolving passenger inquiries and managing gate activities while ensuring compliance with aviation regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Supervisor
Air India Limited
Ahmedabad
05.2023 - Current
Ensuring smooth passenger check in procedures & assisting with ticket & baggage handling
Managing gate activities, boarding processes & flight related issues and disruptions
Maintain a high level of customer service by resolving passenger inquiries & complaints
Managing the Ground Handling services pursuant to regulation
Recording or reporting any incidents or irregularities
Ensuring compliance with aviation security regulations
Ensuring staff adherence to safety & service standards
Liaisoning with other agencies & liable for ensuring the efficient functioning
Duty Supervisor
Spicejet Limited
02.2017 - 04.2023
Responsible for checking-in customers and rebooking flights simultaneously under the time deadline
Assisting passengers at the ticket counter and gate areas by issuing tickets, checking baggage and assigning
seats, re-accommodating passengers by booking alternative flights and providing travel vouchers
Planning efficient daily duty allocation for Senior Executives & Executives
Maintain liaising with other agencies working at airport
Ensuring compliance with aviation security regulations
Ensuring staff adherence to safety & service standards
Trainer for Go now Check in system
Worked as HRSPOC for AMD station also takes care Labor Compliances & Leading the Team of Senior executives.
Education
Bachelor of Commerce -
GUJARAT UNIVERSITY
AHMEDABAD
Skills
Customer service excellence
Leadership and team management
Problem solving and decision making
Operational management strategies
Flight coordination expertise
Security compliance oversight
Multitasking proficiency
Public relations and communication
Workflow planning and optimization
Administrative efficiency
Policy adherence and implementation
Language
English: Proficient
Hindi: Proficient
Gujarati: Native
Rewards and Achievements
Outstanding achiver from spicejet 2017
SpiceStar award from Spicejet Sep 21
Air India High Flyer in Air India March 24
High Flyer of quarter in Air India 2025
Completed CCNA Networking & Switching course from CMS
Completed computer Hardware course from CMS
Represented college in Inter college Kabaddi & Football competitions
Trainings and certification
Certified Load and Trim for Boeing 737-700/800/900/800Max & De Havilland Canada Dash Q-400
DGR CAT 09 Certified
Holding valid certificate of Basic Airport Handling program.
Certified Load officer of Boeing 737-700/800/900/800Max& De Havilland Canada Dash Q-400.
IATA Foundation Course with Amadeus
Trained for Amadeus altea CM and FM software for passengers & flight handling
Education
International Travel & Tourism Institute IATA Foundation in Travel & Tourism with AMadeus-2017
Shree Narayana College of Commerce Bachelors of Commerce-2016
Accomplishments
Outstanding achiever from SpiceJet 2017
Spice Star award from SpiceJet, Sep 21
Air India highflyer in Air India, March 24
Highflyer of the quarter in Air India 2025
Language
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
Certified load and trim for Boeing 737-700, 800, 900, and 800 Max, and De Havilland Canada Dash Q-400
DGR CAT 09 certified
Holding a valid certificate of the Basic Airport Handling program
Trained for Amadeus Altea customer management, departure control system