SWAPNIL EKNATH SHENGALE
Ghatkopar West
Summary
Experienced with managing high-value client accounts and developing long-term business strategies. Utilizes relationship-building techniques and effective communication to meet and exceed client expectations. Track record of strong negotiation skills and strategic planning, ensuring sustained business growth and client satisfaction.
Experienced with driving operational improvements and enhancing team performance through effective management practices. Utilizes process optimization and strategic planning to meet organizational objectives. Track record of fostering collaborative workplace and achieving operational success.
Overview
9
9
years of professional experience
Work History
Senior Account Manager
ST Telemedia Global Data Centres
12.2022 - Current
- Handling Top accounts and leading a team of 11 Account Managers.
- Overseeing billing and collection processes, ensuring timely invoicing and reducing outstanding receivables.
- Leading dispute resolution and reconciliation efforts to maintain accurate financial records and client trust.
- Delivered exceptional customer service, addressing client needs and resolving issues promptly.
- Conducting regular collection reviews and presenting performance updates to senior management.
- Tracking team performance and managing daily activities to ensure alignment with business goals.
- Identifying upselling and cross-selling opportunities to enhance account value and client retention.
- Managing end-to-end farming sales operations, ensuring consistent revenue growth from existing accounts.
- Delivering exceptional customer service by addressing client needs and coordinating with internal departments.
- Payroll – Digitide Solutions Limited formally known as a Querss Corp Limited (Division of Conneqt Business Solutions)
Process Manager
Bharti Airtel Limited
11.2018 - 11.2022
- Initially started as a Relationship Manager, then promoted to Team Leader, and subsequently advanced to Process Manager.
- Leading a team comprising 2 Team Leaders and 14 Relationship Managers, ensuring alignment with business objectives.
- Conducting regular performance reviews with Team Leaders and Relationship Managers to track progress and address challenges.
- Presenting detailed performance and collection reviews to both senior management and clients, ensuring transparency and accountability.
- Managing daily team activities, setting priorities, and ensuring timely execution of tasks.
- Handling escalations and overseeing reconciliation processes to resolve client disputes and maintain service quality.
- Monitoring individual and team performance metrics, identifying areas for improvement, and implementing development plans.
- Driving operational efficiency and enhancing client satisfaction through proactive issue resolution and service excellence.
- Payroll – Kaycomm Services Private Limited
Operation Executive
Vighnahar Clearing, Shipping & Logistics
07.2016 - 08.2018
- Preparing and sending quotations to customers, coordinating shipment bookings, and validating pre- and post-shipment documentation.
- Creating checklists for shipping bills and Bills of Lading (BL), and initiated job files for each shipment.
- Coordinating with exporters, importers, Customs House Agents (CHA), freight forwarders, and shipping agents to ensure timely and compliant shipments.
- Managing container bookings, Verified Gross Mass (VGM) updates, and supervised container stuffing operations.
- Tracing shipments end-to-end to ensure timely delivery and issue resolution.
- Utilizing platforms and tools such as E-Logix, Icegate, USoft (customs clearance), Odex, APM Terminal systems, and other logistics software for documentation and tracking.
Education
Yashwant Rao Chavan University
Mumbai, India04-2026
Bachelor of Commerce -
Yashwant Rao Chavan University
Mumbai01.2021
HSC - Commerce
Maharashtra Board
01.2015
SSC - undefined
Maharashtra board
01.2013
Skills
- Proficient in English typing at 30 WPM
- Microsoft Office proficiency
- Effective communication via email
- STTelemedia – SAP, Ariba & Customer Portal
- Bharti Airtel – CRM
- Vighnahar Logistics – E-Logix, Ice gate, Usoft & Odex
- Proficient in ChatGPT
PERSONAL DETAILS
English
Upper intermediate (B2)
Marathi
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Hobbies and Interests
Swimming, Bike Riding
Disclaimer
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
LEISURE INTERESTS
- Listening music & Watching movies
- Internet Surfing & Browsing
Timeline
Senior Account Manager
ST Telemedia Global Data Centres
12.2022 - Current
Process Manager
Bharti Airtel Limited
11.2018 - 11.2022
Operation Executive
Vighnahar Clearing, Shipping & Logistics
07.2016 - 08.2018
SSC - undefined
Maharashtra board
Yashwant Rao Chavan University
Bachelor of Commerce -
Yashwant Rao Chavan University
HSC - Commerce
Maharashtra Board
Similar Profiles
JOBELLE NG JIAHUIJOBELLE NG JIAHUI
Data Centre Operation Specialist at ST Telemedia Global Data CentersData Centre Operation Specialist at ST Telemedia Global Data Centers
MYAT THU KYAWMYAT THU KYAW
Data Centre Specialist Operation at ST Telemedia Global Data CentreData Centre Specialist Operation at ST Telemedia Global Data Centre
R LAKSHMANANR LAKSHMANAN
South Region EHS Manager at ST TELEMEDIA GLOBAL DATA CENTERSouth Region EHS Manager at ST TELEMEDIA GLOBAL DATA CENTER
SANJIVANI D. AWATESANJIVANI D. AWATE
Senior Product Specialist at Novo Nordisk India Pvt LtdSenior Product Specialist at Novo Nordisk India Pvt Ltd
Priti Panday TiwariPriti Panday Tiwari
Assistant Vice President – Security Domain at JM Financials Services Ltd.Assistant Vice President – Security Domain at JM Financials Services Ltd.