Summary
Overview
Work History
Education
Skills
Timeline
Generic

SWAPNIL GOSWAMI

Project Management
Dewas

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

L2 Customer Service Representative

Myntra
Indore
04.2021 - 09.2021
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Researched product and issue resolution tactics to address customer concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Educated customers about billing, payment processing and support policies and procedures.

Production Engineer

Tech force PVT ltd
Goa
01.2018 - 02.2020
  • Applied lean manufacturing processes to enhance quality, reliability or cost-effectiveness.
  • Inspected all machines and equipment and provided necessary repairs.
  • Determined root causes of failures and recommended changes in designs, tolerances or processing methods.
  • Procured raw materials essential for supply chain by negotiating with supply chain vendors.
  • Completed and submitted monthly and yearly reports to support executive decision making.

Customer Service Representative Agent

Flipkart
Indore
02.2017 - 05.2017
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Owner

jay maa disposal
Dewas
02.2015 - 11.2016
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.

Education

Master of Science - Business And Management

University of Strathclyde
Glasgow United Kingdom
01.2022 - 01.2023

Bachelor of Science - Mechanical Engineering

Indore Institute of Science And Technology
Indore
07.2014 - 05.2018

Skills

    Customer service expert

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Timeline

Master of Science - Business And Management

University of Strathclyde
01.2022 - 01.2023

L2 Customer Service Representative

Myntra
04.2021 - 09.2021

Production Engineer

Tech force PVT ltd
01.2018 - 02.2020

Customer Service Representative Agent

Flipkart
02.2017 - 05.2017

Owner

jay maa disposal
02.2015 - 11.2016

Bachelor of Science - Mechanical Engineering

Indore Institute of Science And Technology
07.2014 - 05.2018
SWAPNIL GOSWAMIProject Management