SWAPNIL GOSWAMI
Project Management
Dewas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
L2 Customer Service Representative
Myntra
Indore
04.2021 - 09.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched product and issue resolution tactics to address customer concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
Production Engineer
Tech force PVT ltd
Goa
01.2018 - 02.2020
- Applied lean manufacturing processes to enhance quality, reliability or cost-effectiveness.
- Inspected all machines and equipment and provided necessary repairs.
- Determined root causes of failures and recommended changes in designs, tolerances or processing methods.
- Procured raw materials essential for supply chain by negotiating with supply chain vendors.
- Completed and submitted monthly and yearly reports to support executive decision making.
Customer Service Representative Agent
Flipkart
Indore
02.2017 - 05.2017
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Owner
jay maa disposal
Dewas
02.2015 - 11.2016
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
Education
Master of Science - Business And Management
University of Strathclyde
Glasgow United Kingdom 01.2022 - 01.2023
Bachelor of Science - Mechanical Engineering
Indore Institute of Science And Technology
Indore 07.2014 - 05.2018
Skills
Customer service expert
Production planning and control
Mass manufacturing
Resource management
Complaint resolution
Creative problem solving
Professional telephone demeanor
Project Management
Client Service
Relationship building
Timeline
Master of Science - Business And Management
University of Strathclyde
01.2022 - 01.2023
L2 Customer Service Representative
Myntra
04.2021 - 09.2021
Production Engineer
Tech force PVT ltd
01.2018 - 02.2020
Customer Service Representative Agent
Flipkart
02.2017 - 05.2017
Owner
jay maa disposal
02.2015 - 11.2016
Bachelor of Science - Mechanical Engineering
Indore Institute of Science And Technology
07.2014 - 05.2018