IT Technical Support Specialist
Fresher
Mumbai
- Provided technical support for software and hardware issues.
- Assisted users with troubleshooting and problem resolution.
- Documented support requests and solutions in ticketing system.
- Collaborated with team members to enhance service delivery.
- Installed and configured computer systems for new users.
- Educated users on software applications and best practices.
- Conducted routine maintenance on IT equipment and systems.
- Managed inventory of IT supplies and equipment efficiently.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
