Swapnil Ignatius Pinto

• Managing relationships with over 100 pharmaceutical companies, acting as a single point of contact for key accounts to ensure consistent service, satisfaction, and long-term collaboration.
• Conducting regular client visits to maintain and strengthen strategic relationships, with a focus on understanding client needs and aligning solutions accordingly.
• Identifying the business potential of each client, segmenting accounts based on growth opportunities, and prioritizing high-value clients for strategic development.
• Developing and executing account plans tailored to each key client, aligning with their business objectives and maximizing revenue opportunities.
• Collaborating cross-functionally with supply chain, marketing, and regulatory teams to deliver customized solutions and ensure seamless service delivery to key accounts.
• Monitoring and analyzing key account performance, tracking KPIs and client feedback to optimize engagement strategies and improve satisfaction levels.
• Consistently surpassing sales targets by leveraging strong negotiation skills, product expertise, and relationship-building capabilities.
• Analyzing sales data and market trends to identify opportunities for upselling, cross-selling, and enhancing product offerings
• Staying current with pharmaceutical industry trends, competitor activity, and regulatory updates to ensure clients are advised with up-to-date insights.
• Identifying the business potential of each client, segmenting accounts based on growth opportunities, and prioritizing high-value clients for strategic development.
• Analyzing sales data and market trends to identify opportunities for upselling, cross-selling, and enhancing product offerings.
• Developing and executing account plans tailored to each key client, aligning with their business objectives and maximizing revenue opportunities.
• Leading and mentoring a team of sales representatives, promoting a performance-driven culture and improving team productivity and morale.
• Building and nurturing a loyal customer base through proactive communication, personalized service, and a customer-first approach, resulting in repeat business and long-term loyalty.
  
  

• Managing inbound and outbound sales calls, responding promptly to customer inquiries, and providing product recommendations based on client needs and purchase history.
• Generating leads and nurturing prospects through email campaigns, follow-up calls, and virtual meetings to expand the customer base and support business growth.
• Preparing and sharing quotations, product proposals, and pricing information, ensuring quick turnaround and alignment with customer expectations.
• Maintaining detailed records in the CRM system, tracking interactions, quotations, order status, and follow-ups to ensure a seamless sales process.
  • Analyzing sales data and customer feedback to identify trends, suggest improvements, and contribute to strategy meetings.
  • Attending technical seminars, product training sessions, and industry events, enhancing product knowledge and leveraging insights to build stronger relationships with customers and industry stakeholders.
  • Handling a portfolio of 200+ pharmaceutical clients, including key accounts, ensuring timely support, strategic alignment, and consistent business growth.

Managing assigned regional pharmaceutical accounts and actively generating new customer inquiries and business opportunities.

• Driving new customer acquisition and consistently converting inquiries into confirmed orders.
• Coordinating the creation of tooling and tablet design drawings in collaboration with the technical team.
• Following up with clients for purchase orders and ensuring smooth order processing.
• Leading coordination with internal teams to ensure timely technical support, quality assurance, and on-time delivery.
• Overseeing dispatch and logistics to ensure timely fulfillment of sales orders.
• Preparing and analyzing daily, weekly, and monthly MIS and sales performance reports for internal review and forecasting.
• Handling client payment follow-ups and supporting finance in managing outstanding collections.
• Maintaining records of non-performing customers, analyzing patterns, and developing re-engagement strategies.
• Assisting and mentoring the internal sales team to broaden market reach and drive business growth.
• Targeting inactive clients on Pan-India Level through strategic visits and engagement, highlighting the company's USPs to bring them back into the sales funnel.
• Accompanying the technical team for client visits, delivering design presentations, and addressing techno-commercial discussions.
  
  
  
  
  
  

• Generating tablet-tooling Inquiries from pharmaceuticals companies.
• Coordinated with pharmaceutical clients across India to generate tablet-tooling inquiries, providing timely support and converting leads into active sales opportunities.
• Actively involved in new customer acquisition, handling initial inquiries, sharing product information, and supporting order conversions through consistent follow-ups.
• Collaborated with the technical team to prepare tooling and tablet drawings as per client specifications, ensuring accuracy and timely delivery.
• Drafted and shared quotations, proforma invoices, and official correspondence on behalf of the sales team, maintaining professionalism and attention to detail.
• Followed up with clients for purchase orders, approvals, and clarifications, ensuring smooth processing and minimal delays.
• Liaised with the production and logistics teams to monitor order status, track dispatch schedules, and ensure on-time deliveries to customers.
• Generated and maintained daily sales updates, weekly summaries, and monthly MIS reports, supporting performance reviews and sales forecasting.
• Maintained confidential sales data, client communications, and internal documentation with a high degree of accuracy and discretion.
• Worked closely with the field sales team to prioritize leads, set goals, and streamline client interactions, contributing to improved efficiency and revenue growth.
• Assisted in handling payment-related follow-ups, including advances, outstanding balances, debit/credit notes, and coordination with the accounts team.
• Played a key role in inside sales operations, responding to inquiries, updating customers on order status, and managing backend sales support activities.
  
  
  
  
  
  
  
  

• Coordinating with the customers.
• Generating Reports and Business letters on behalf of organization
• Leading sub-ordinates for fulfillment of tasks assigned by organizations