Swapnil Jadhav

Having 7 years of experience in Application Support, enhancement using Oracle SQL, UNIX. Strong understanding of business processes with good experience in Production support and application support. Very much Proficient in UNIX. Having exposure to tools like Service Now, Zira. Good knowledge on ITIL framework - Incident Management, Change Management, Problem Management. Working as L2 level of support, maintenance and enhancement and providing support to the client. Provides monitoring of the environment, managing and tracking incidents and escalations Resolve and track production incidents and prevent reoccurrences. Takes responsibility for end-to-end solution of incidents, and problems. Provides quick response to limit downtime and resolve the issues within committed SLA. Communication and Reporting: Provide regular updates to key stakeholders and all levels. Participate in publishing Weekly, Monthly, Quarterly and Yearly Reports Provide 24/7 support and coverage to ensure there is no impact to business and users Partner closely with Application Development, Testing team and upstream consumers and other L2/L3 teams. Participate in on-call rotation for application support of production related issues Execute changes as per change management process Troubleshoot and resolve user/helpdesk queries as per defined SLA Attending weekly call to convince client manager regarding current occurring issue. Written database codes for the business requirement. As a team member participate in all types of releases and enhancement. Extensive experience in Incident, Problem and Change management process And creating work order for tracking assigned task to me. professional experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

• Date of Birth: 09/06/89
• Gender: Male
• Marital Status: Unmarried

• Marathi
• English
• Hindi