Swapnil Joshi
Pune
Summary
Dynamic Software Development Team Lead with 18 years of experience driving innovation and excellence in software solutions for major telecom clients worldwide. Proven expertise in Java, SQL, and customer service underscores a strong commitment to enhancing team productivity and client satisfaction. Adept at mentoring teams, managing complex projects, and fostering long-term client relationships. Skilled in agile methodologies, delivering high-quality products on time while effectively managing risks and encouraging innovative problem-solving. A passion for continuous improvement and an ongoing pursuit of knowledge in AWS, data science and cloud technologies add significant value to any organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Software Development Team Lead
Amdocs
Pune
07.2019 - Current
- Company Overview: Amdocs Billing Product
- Clients: Major telecom players worldwide (T-Mobile, Comcast, AT&T, etc.)
- Mentored new team members, building core product support expertise
- Implemented productivity tool improvements
- Encouraged out-of-the-box thinking to boost productivity
- Supervised changes to core product behavior
- Managed risks through proactive planning and decision-making
- Developed long-term client partnerships, delivering projects on time
- Improved team velocity and customer satisfaction with agile methodologies
- Amdocs Billing Product
- Clients: Major telecom players worldwide (T-Mobile, Comcast, AT&T, etc.)
Senior OMS Consultant
Amdocs, Inc.
Chicago
10.2014 - 06.2019
- Gained trust of management through high availability and communication standards
- Handled critical client issues, coordinating with relevant Amdocs teams to ensure resolution
- Enhanced support quality by understanding USCC business and production systems
- Provided ongoing support for real-time applications
- Analyzed log files, data dumps, and configurations during critical hours
- Managed and resolved troubleshooting issues independently and with the team
- Developed tools to simplify future analysis processes
- Monitored operations and reviewed records and metrics to understand company performance.
Senior Subject Matter Expert
Amdocs DVCI
Pune
03.2010 - 09.2014
- Supported modules (Online Charging, Transaction Broker, Customer Management, Subscriber Resource Management, Replenishment Management) for Amdocs Billing Product
- Shared core product expertise with team and delivery CR projects (Globe, AMX, USCC)
- Implemented productivity tool improvements and encouraged innovative thinking
- Supervised changes to core product behavior
- Managed escalated cases, ensuring excellent customer service
- Developed customized solutions for seamless system integration
- Streamlined processes to reduce downtime and improve response times
- Collaborated with cross-functional teams to resolve software bugs and enhance product performance
- Audited case logs for quality consistency and provided feedback
- Acted as liaison between customers, development teams, and sales representatives
- Optimized resource allocation by analyzing metrics
- Facilitated training sessions for new employees on company policies and procedures.
- Identified needs of customers promptly and efficiently.
Software Engineer
Zensar Technologies Ltd
Pune
06.2007 - 03.2010
- Developed applications (MWTCHIPT, UWLKMT1, I-TOP, Hard-Pro) to identify chipset names, test Fujitsu keyboards, and perform functionality testing of SCSI tape drives and other devices
- Provided B1 services to the Quote To Cash (QTC) department, maintaining and supporting dashboards based on data extracted from an Oracle data warehouse
- Developed applications to access hardware using indigenous drivers
- Enhanced tool functionalities based on client requirements
- Supported new specifications and improved tool interfaces
- Developed and executed test cases to maintain quality standards
- Prepared design documents and analyzed project requirements
- Maintained SQL and PL/SQL packages for evolving requirements
- Created Informatica mappings and supported dashboards
- Supported data extraction, cleansing, and transformation from various sources
- Clients: Fujitsu Technologies Inc & Cisco Inc
- Team Size: 6-12
Education
Master of Computer Applications - Computer Applications
MET's ICS
Mumbai05.2007
Bachelor of Commerce - Commerce
Model College
Dombivli, Thane06.2003
Skills
- Java Software Development
- SQL Proficiency
- AWS Cloud Solutions Proficiency
- Data Structures Expertise
- Data analysis
- Machine Learning Applications
- Kafka
- Jenkins
- C and C Proficiency
- Hadoop
- Ruby on Rails Development
- Maven Project Management
- Git Repository Management
- QlikView Data Visualization
- Talend Data Integration
- Linux
- Windows
Certification
- AWS Solution Architect, Pursuing
- Oracle Certified Java 6 Professional, 07/01/13
- Oracle Certified Associate, 12/01/08
Hobbies and Interests
- Health & Fitness activities
- Social activities
- Reading Mythology and Philosophy
- Listening Indian Music
References
- Anup Jana, Manager at Amdocs Inc., USA, anup.jana@amdocs.com, +1 (469) 531-0296
- Niranjana Gowdar, Manager at Amdocs Inc., USA, gniranjana@gmail.com, +1 4043868065
- Sachin Sonawane, Manager at Amdocs Development Centre India, India, ssachin@amdocs.com, +91 8600115442
Timeline
Software Development Team Lead
Amdocs
07.2019 - Current
Senior OMS Consultant
Amdocs, Inc.
10.2014 - 06.2019
Senior Subject Matter Expert
Amdocs DVCI
03.2010 - 09.2014
Software Engineer
Zensar Technologies Ltd
06.2007 - 03.2010
Master of Computer Applications - Computer Applications
MET's ICS
Bachelor of Commerce - Commerce
Model College
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