Swapnil Korake
Banking Professional
Pune
Summary
Result-oriented Senior Branch Manager with over 8 years of experience in retail banking, sales leadership, and branch operations. Proven ability to drive revenue growth, manage cross-functional teams, and ensure compliance with operational and regulatory standards. Adept at building strong customer relationships and achieving business targets through strategic planning and team motivation.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Branch Manager
Suryoday Small Finance Bank Ltd
09.2019 - Current
- Currently associated with Suryoday Small Finance Bank as Senior Branch Manager (September 2019 to present).
- Responsibilities Summary -
- Coordinated promotional campaigns for new products or services in order to boost sales revenue Provided. Managed and inspired team members to perform to their full potential. Driving branch profitability. Controlled team attrition.
- Guidance and support to team members regarding problem resolution and customer service issues.
- Conduct Activity & Guide, Generate CASA Leads, TD. Controlled team attrition.
- Client relationship management -
- Maintained friendly and professional customer interaction
- Managing customer centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms, ensuring that highest service standards are maintained for servicing of clients and maintaining minimum turn-around-time.
- Building and maintaining healthy business relations with clients for cross selling various banking products and providing advisory services regarding investment
- Retail Banking operations -
- Controlling day to day operations taking place at Branch level with a special emphasis on service quality, customer engagement and resolution quality.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise quality reporting and minimising risk.
- Process Audit, Depository Operation, Retail Liabilities Operations and Process Development. Monitoring Cash counter.
Assistant Manager
Equitas Small Finance Bank
06.2017 - 09.2019
- Handled new account openings including Current Accounts, Savings Accounts, and Fixed Deposits.
- Cross-sold life insurance, general insurance, and mutual fund products to expand customer wallet share.
- Generated leads for home loans, business loans, LAP, and auto loans to support branch business targets.
Development Manager
ICICI Prudential Life Insurance Co.
07.2016 - 02.2017
- Developed and managed a team of advisors to achieve sales and recruitment targets.
- Provided training and guidance to improve performance and productivity.
Education
MBA - Marketing & HR
Shivaji University
Kolhapur01-2014
B.A. - undefined
Solapur University
Solapur01-2012
H.S.C - undefined
V.P. Arts & Science Jr. College
Pune01-2008
S.S.C - undefined
Yashwant Vidyalay
Bhose01-2006
Skills
- Branch Operations Management
- Retail Liabilities Growth
- Team Leadership & Development
- Customer Relationship Management
- Sales Strategy & Target Achievement
- Compliance & Risk Management
Certification
MS-CIT
Interests
Reading, Swimming, Playing Sports
Timeline
Senior Branch Manager
Suryoday Small Finance Bank Ltd
09.2019 - Current
Assistant Manager
Equitas Small Finance Bank
06.2017 - 09.2019
Development Manager
ICICI Prudential Life Insurance Co.
07.2016 - 02.2017
B.A. - undefined
Solapur University
H.S.C - undefined
V.P. Arts & Science Jr. College
S.S.C - undefined
Yashwant Vidyalay
MBA - Marketing & HR
Shivaji University