Summary
Overview
Work History
Education
Skills
Tools Used
Timeline
Generic

Swapnil Manik Sathe

Mumbai

Summary

Experienced in managing diverse projects from inception to completion. Possess strong organizational and planning skills, with emphasis on time management, stakeholder communication and risk mitigation. Have demonstrated ability to lead teams effectively, collaborate cross-functionally, and drive project success. Significant contributions include improving process efficiencies and enhancing team productivity.

Overview

10
10
years of professional experience

Work History

Associate Project Manager

Lionbridge
09.2022 - 06.2025
  • Managing projects for European clients
    under Nordics region in core services
    EMEA team.
  • First POC for multiple
    customers for Translation and
    Localization projects.
  • Responsible to
    handle Translation and Localization
    projects from initiation stage to closing
    stage, Including planning, scheduling,
    execution, and delivery of projects.
  • Responsible to create quotations, issue
    PO’s to vendors, create invoices and
    credit notes in projects.
  • Communicate
    with customers for projects requirements,
    queries, or to clear other project related
    barriers, and manage QBRs.Managing a
    team of 4 APMs and 8 PC on papers.
  • Working
    with multiple functional teams like
    Engineering, Multimedia, DTP, Language
    teams for files analysis, pre-post
    preparation, to ensure quality in projects.
  • Responsible to manage freelancer
    vendors and translation agencies to meet
    the project deadlines. • Working on CAT
    tools like TMS,XML, SMARLINK LCX, TWS, XTM, Gemini to
    execute projects on daily basis.
  • Expert in
    office tools - excel, word, power point,
    Google spreadsheets. Basic knowledge of Power BI.

Customer Service Analyst

Accenture
02.2021 - 07.2022
  • Responsible for successful delivery of localization projects.
  • Delivery management, Resource Management and Streamlining processes.
  • Managing 5 large accounts in the Lifesciences division Collaborated with cross-functional teams, utilization of RACI charts for task assignments and effective task delegations.
  • Monitored and controlled project budgets while tracking Value-Added Revenue (VAR) and Internal Costs (ICOS) to meet financial objectives. 93% On-time delivery of projects with a healthy average profit Gross margin of 47% Got customer appreciation for delivering a set of projects before time, as the technology to be used was new for all the stakeholders involved
  • Provided comprehensive Service Quality Feedback (SQF) driving improvement in service quality and client satisfaction resulting 30% increase in services.

Technical Support Specialist

Sutherland Global Services
02.2019 - 02.2021
  • Team Management and Client Collaboration Achievements
  • Team Leadership
  • Managed a team of 12-15 members to ensure consistent productivity and efficiency.
  • Addressed and resolved team escalations in a timely manner, fostering a positive work environment.
  • Client Relationship Management
  • Participated in weekly calibration calls with clients to align processes and procedures, leading to improved performance and client satisfaction.
  • Data Analysis and Risk Mitigation
  • Utilized advanced Excel skills to generate reports, effectively minimizing organizational risks.

Accounts Receivable Specialist

GeBBS Healthcare Solutions
11.2017 - 12.2018
  • Medical Billing Specialist Accomplishments
  • Claim Resolution and Payment Acceleration
  • Liaised with insurance companies to follow up on unpaid claims and resolve denials, accelerating payments by providing necessary documentation.
  • Team Training and Support
  • New team members in claims denial procedures and provided ongoing floor support for query resolution.
  • Code Maintenance and Denial Reduction
  • Conducted annual verification and update of CPT and ICD-10 codes, resulting in a reduction of denials caused by expired codes.

Network Support Executive

Net surf solutions
09.2015 - 08.2017
  • Customer Support and Network Collaboration Achievements
  • Customer Support Activities
  • Assisted customers with home internet queries and provided troubleshooting support for WiFi routers.
  • Managed billing and account renewal processes, ensuring seamless customer experience.
  • Network Collaboration Efforts
  • Collaborated with on-field network team to address connectivity issues promptly.
  • Liaised with NOC team to facilitate quick resolution of network issues.

Education

Bachelor program - business administration, Project Management

Delhi Institute Of Management And Technology

Skills

  • Agile Methodology
  • CSM
  • Project Management
  • Decision Making
  • Strong Interpersonal Skills
  • Strong Communication Skills
  • Strong Negotiation Skills
  • Escalation Management
  • Customer Escalation
  • Client Management
  • Project Planning
  • Project Scheduling
  • Report Making
  • Invoicing
  • Stakeholder Management
  • DevOps Tools
  • Waterfall
  • MS Office Tools

Tools Used

  • Jira
  • CCDB
  • CRM
  • CDB
  • TMS
  • Gemini
  • Freeway
  • Google Sheets
  • Google Docs
  • Microsoft Excel
  • PowerPoint
  • Word
  • Outlook
  • Azure DevOps
  • Polaris

Timeline

Associate Project Manager

Lionbridge
09.2022 - 06.2025

Customer Service Analyst

Accenture
02.2021 - 07.2022

Technical Support Specialist

Sutherland Global Services
02.2019 - 02.2021

Accounts Receivable Specialist

GeBBS Healthcare Solutions
11.2017 - 12.2018

Network Support Executive

Net surf solutions
09.2015 - 08.2017

Bachelor program - business administration, Project Management

Delhi Institute Of Management And Technology

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Swapnil Manik Sathe