Versatile Assistant Manager - Operations with background in streamlining operational processes, reducing costs, and enhancing overall productivity. Proven ability to oversee staff training and development, manage budgets, and coordinate daily operations. Strengths include strategic planning, process optimization, team leadership, and quality assurance. Demonstrated success in improving operational efficiency and driving business growth in previous roles.
US Benefit Administration:
Invoice Recon Automation, Partnered with BPI team for right identification of clients, Recon automated for 75 unique clients through creating VB scripts as per client specification, Testing completed & codes deployed in production - June 2018, TAT reduced from 5 days to 3 days, Reduction in AHT 2.5 hrs. to 45 mins per client, 35% manual error reduction for overall Recon process, Effort realization VB Scripts - 5 FTE's, Robotics (Blue Prism) used for downloading invoices from internal & external platforms where same set of steps are performed month over month, Effort realization Robotics - 3 FTE's, Received Idea for Innovation ADP Global award Attended Kaizen workshop for streamlining the process, Invoice Reconciliation Automation Tool, Semi Annual Audit
Married