Swapnil Mishra
Bangalore
Summary
Solutions-oriented business analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid sql query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with several years of comprehensive experience.
Overview
11
11
years of professional experience
Work History
Business Analyst
TCS(Client Deutsche Bank)
Bangalore
11.2023 - Current
- Analyzed business requirements to support project development and implementation.
- Collaborated with stakeholders to gather and document functional specifications.
- Conducted data analysis using Excel to identify trends and inform decision-making.
- Assisted in creating process maps to visualize workflows and identify improvements.
- Participated in user acceptance testing to ensure system functionality meets standards.
- Developed reports that summarize project progress for management reviews.
- Facilitated meetings to communicate project updates and gather feedback from teams.
- Supported training sessions for end-users on new system functionalities and features.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Analyzed existing systems and processes to identify areas of improvement.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Identified gaps between current state and desired future state operations.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
- Analyzed business processes to identify areas for improvement and optimization.
Business Analyst
IDC technologies (Deputed to TCS (client Deustche Bank)
Bangalore
08.2022 - 10.2023
- Analyzed business requirements to support project development and implementation.
- Collaborated with stakeholders to gather and document functional specifications.
- Assisted in creating process maps to visualize workflows and identify improvements.
Business Analyst
mediassist healthcare services
Bangalore
05.2017 - 03.2020
- Analyzed business requirements to support project development and implementation.
- Collaborated with stakeholders to gather and document functional specifications.
- Assisted in creating process maps to visualize workflows and identify improvements.
- Analyzed business processes to identify areas for improvement and optimization.
- Collaborated with cross-functional teams to gather and document requirements.
- Developed detailed business requirement documents for key projects.
- Facilitated workshops to elicit stakeholder feedback and validate solutions.
- Created process flow diagrams to illustrate current and future state processes.
- Supported user acceptance testing by preparing test cases and scenarios.
Business Analyst
Intelenet Global services (deputed to flipkart)
Bangalore
12.2015 - 04.2017
- Analyzed business processes to identify areas for improvement and optimization.
- Collaborated with cross-functional teams to gather and document requirements.
- Developed detailed business requirement documents for key projects.
- Maintained project documentation ensuring clarity and accessibility for stakeholders.
Business Analyst
Teamlease services india pvt limited (Deputed to Flipkart)
Bangalore
11.2014 - 12.2015
- Analyzed business processes to identify areas for improvement and optimization.
- Collaborated with cross-functional teams to gather and document requirements.
- Developed detailed business requirement documents for key projects.
- Facilitated workshops to elicit stakeholder feedback and validate solutions.
- Provided training sessions on new systems and processes for end users.
- Supported user acceptance testing by preparing test cases and scenarios.
- Maintained project documentation ensuring clarity and accessibility for stakeholders.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Created process flow diagrams to illustrate current and future state processes.
Education
MBA - Information Technology
Indian Institute of Information Technology,allahab
Allanad06-2014
Bachelor of Engineering Technology - Electronic,instrumentation And Control Engineering
Azad Institute of Information Technology,lucknow
Lucknow06-2011
12th - Physics ,Chemistry, Maths,English
Modern School
Lucknow07-2006
High School - Science With English
Modern School
Lucknow06-2004
Skills
- Data analysis
- Process mapping
- Requirements gathering
- User acceptance testing
- Project management
- Stakeholder collaboration
- Workflow optimization
- Business process improvement
- Training delivery
- Problem solving
- Critical thinking
- Team facilitation
- Documentation preparation
- Clear communication
- Functional specifications
- Agile methodologies
- Pivot tables
- Stakeholder management
- Stakeholder engagement
- Quality assurance
- Gap analysis
- Software development life cycle
- Google cloud platform
Languages
English
Proficient
C2
Hindi
Proficient
C2
certifications
- salesforce Ai Associate
- six sigma green belt from kpmg
Hobbies
- Watching movies.
- Jogging.
- Meditation.
Timeline
Business Analyst
TCS(Client Deutsche Bank)
11.2023 - Current
Business Analyst
IDC technologies (Deputed to TCS (client Deustche Bank)
08.2022 - 10.2023
Business Analyst
mediassist healthcare services
05.2017 - 03.2020
Business Analyst
Intelenet Global services (deputed to flipkart)
12.2015 - 04.2017
Business Analyst
Teamlease services india pvt limited (Deputed to Flipkart)
11.2014 - 12.2015
MBA - Information Technology
Indian Institute of Information Technology,allahab
Bachelor of Engineering Technology - Electronic,instrumentation And Control Engineering
Azad Institute of Information Technology,lucknow
12th - Physics ,Chemistry, Maths,English
Modern School
High School - Science With English
Modern School