Swapnil More

Reviewed and analyzed fraud reports from financial institutions, identifying suspicious activities and reporting findings.

Monitored transactions for potential money laundering activities, escalating cases as necessary.

Conducted KYC verification and adverse media checks to mitigate financial risks.

Handled service requests from customers, ensuring full end-to-end resolution within given SLAs.

Managed multiple queries simultaneously while maintaining high-quality service standards and meeting process KPIs such as ASAT and NPS.

Processed customer service requests accurately and efficiently, ensuring timely completion within the prescribed turnaround time (TAT).

Contributed to maintaining the customer satisfaction rate, and ensured service quality was in line with company standards.

Managed fraud reports from financial institutions and conducted thorough transaction monitoring.

Performed KYC verifications and adverse media checks to ensure compliance with regulations.

Conducted in-depth investigations on potential financial crimes, ensuring reports were accurately filed and compliance was maintained.

Reviewed and analyzed fraud reports from financial institutions, identifying suspicious activities and reporting findings.

Monitored transactions for potential money laundering activities, escalating cases as necessary.

Conducted KYC verification and adverse media checks to mitigate financial risks.

Processed various insurance claims, including death claims, disability waivers, and health claims, within stipulated service legal agreement timelines.

Conducted OFAC (Office of Foreign Assets Control) searches on claimant information to ensure compliance with international regulations.

Ensured adherence to AML laws and regulations, policies, and written procedures throughout the claims process.

Verified the correct disbursement of funds to individuals, non-profit organizations, and trusts, ensuring accuracy and compliance.