Swapnil Narole
Operations Analyst
Pune
Summary
Highly skilled Operations Analyst with expertise in class planning, content management, and product reporting. Proven track record of collaborating with cross-functional teams to deliver seamless content execution, implement effective operational systems, and optimize app performance through data-driven insights. Strong ability to manage projects, execute quality assurance, and enhance user experience.
Overview
6
6
years of professional experience
Work History
Operations Analyst
GetSetUp
3 2023 - Current
- Managed class scheduling, attendance reporting, and invoicing for US and India regions to streamline operations.
- Led the implementation, setup, and content management for Embed systems, ensuring partner alignment and regular updates.
- Executed content plans and coordinated app releases, while managing QA and reporting on features, users, and installs.
- Collaborated with Engineering, Data, Marketing, and Product teams to prioritize, define, and launch new app features.
- Maintained the HQ content recording library, ensuring proper tagging and cataloging of class and media assets.
- Managed paid programming initiatives for the Indian market, optimizing content delivery and app performance.
Senior Operations Associate
GetSetUp
03.2021 - 02.2023
- Oversee and maintain a comprehensive programming schedule for the platform, ensuring a balanced mix of programs
- Take ownership of the scheduling calendar, proactively seeking opportunities to optimize processes
- Drive innovation by initiating projects aimed at process improvement and providing actionable insights
- Lead or assist in training and documentation for product launches and updates
- Stay informed about relevant policies, procedures, and programs affecting guides on the platform
- Develop and manage dashboards and analytic models to offer valuable business insights and monitor key performance metrics
- Collaborate with programming and marketing to create monthly programming schedules, while also coordinating guides' schedules
- Contribute to the development, maintenance, and updating of curriculum content on the platform
- Maintain records of class schedules and teaching hours on a weekly basis
- Manage invoicing and payment processes efficiently.
Assistant Operations Manager
Garageworks.in
02.2020 - 11.2020
- Utilized performance data to assess and enhance operational efficiency, align with current business conditions, and anticipate future requirements
- Coached team members in delivering exceptional customer service and upholding professional standards
- Educated the operations team on best practices, company policies, and service excellence criteria
- Collaborated with the General Manager to address various operational issues and execute promotional activities
- Facilitated teamwork among employees to achieve daily job tasks and service targets
- Established, enforced, and optimized internal policies to ensure efficiency and responsiveness to operational demands
- Improved employee management by developing schedules, time tracking, and overseeing payroll administration.
Senior Operations Consultant & Risk Analyst
Uber
05.2018 - 01.2020
- Conducted data-driven fraud analysis within the system and implemented strategies to eradicate fraudulent activities while ensuring service quality
- Managed end-to-end system analysis, documentation, testing, implementation, and user support during platform transitions
- Collaborated closely with the Central Risk Team to scrutinize Courier and Restaurant fraud in Pune and Kolkata Hub
- Developed, measured, and reported process and performance metrics to drive operational enhancements
- Conducted thorough investigations into allegations, validated findings, and recommended actions to mitigate risks
- Fostered and nurtured relationships with existing, new, and potential service providers and vendors
- Worked cross-functionally with sourcing, operations, supply chain, and finance to identify and implement improvement opportunities
- Partnered with logistics and cross-functional teams to assess success metrics for key ongoing projects and took the lead in continuous improvement initiatives.
Education
Master of Computer Applications in Computer Science -
MIT School Of Management
Bachelor of Science in Computer Science - undefined
Vidya Pratishthan's College
Skills
Analytical skills
Strategic Planning
Process Improvement
Risk Management
Tableau
Power Bi
Python Programming
SQL/PSQL
Microsoft Suite
Google Suite
Timeline
Senior Operations Associate
GetSetUp
03.2021 - 02.2023
Assistant Operations Manager
Garageworks.in
02.2020 - 11.2020
Senior Operations Consultant & Risk Analyst
Uber
05.2018 - 01.2020
Operations Analyst
GetSetUp
3 2023 - Current
Master of Computer Applications in Computer Science -
MIT School Of Management
Bachelor of Science in Computer Science - undefined
Vidya Pratishthan's College