Swapnil Nigam
Hyderabad
Overview
7
7
years of professional experience
Work History
TEAM LEADR
TATA COMMUNICATIONS TRANSFORMATIONS SERVICES LTD.
- Current
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities.
SR.CUSTOMER SERVICE ASSOCIATE
TATA COMMUNICATIONS TRANSFORMATIONS SERVICES LTD.
- Working in a project of Enterprise customers of VIL
- Working as Customer service associate to assure and ensure that services are being provided to clients beforehand itself
- Working as Planned & Change coordinator so that respective activities are planned post required approvals and taken care by respective teams
- Into Change management where employee(s) credentials DB & access are been maintained and verified without any security breach
- Co-ordinating with Internal & External stake holders to achieve the targets/goals that are been designed by customers
- Working on Real-time projects that are challenging in day-to-day process
- Experience of good team bonding attributes towards team
- Achieving 99% of SLA parameters by assuring the work is been completed without restricted process/timeline.
CUSTOMER SERVICE ASSOCIATE
LOBO STAFFING ON BEHALF OF TATA COMMUNICATIONS TRANSFORMATIONS SERVICES LTD.
11.2019
- Working in a project of Enterprise customers of VIL
- Working as Customer service associate to assure and ensure that services are being provided to clients beforehand itself
- Working as Planned & Change coordinator so that respective activities are planned post required approvals and taken care by respective teams
- Into Change management where employee(s) credentials DB & access are been maintained and verified without any security breach
- Co-ordinating with Internal & External stake holders to achieve the targets/goals that are been designed by customers
- Working on Real-time projects that are challenging in day-to-day process
- Experience of good team bonding attributes towards team
- Achieving 99% of SLA parameters by assuring the work is been completed without restricted process/timeline.
TEAM LEADER
SGM INFOTECH
02.2019 - 08.2019
- Install windows 10, IOT Windows 7,8 To the system
- Configuration of our Pos touch application
- Configuration and install windows database
- Configuration, install & troubleshooting leased lines/WAN/LAN.
TECHNICAL SUPPORT ENGINEER
COFFEE DAY GLOBAL LTD. BANGALORE
12.2016 - 02.2019
- Computer assembling and maintenance
- Troubleshooting hardware and software
- Install CentOS Linux to the Systems
- Provided backup and restore solutions to the internal engineering environment
- Configuring mail server send – mail, printer and retails printer biometric installation
- Configuring database – MariaDB
- Shell Scripting, Auto dial for modem/network connectivity.
Education
Bachelor of Engineering -
Jai Narayan collage of technology BHOPAL
01.2016
12th -
ACC HIGHER SECONDERY SCHOOL Kymore, Katni
01.2012
10th -
ACC HIGHER SECONDERY SCHOOL Kymore, Katni
01.2010
Skills
- Networking
- Technologies
- Domain
- LAN/WAN, Router and Hubs/Switches/Repeaters/IP Configuration and troubleshooting CISCO , JUNIPER IOS and Technologies
- Windows 10, IOT Windows 7,8, CentOS ,MS-Office-97/2000/2010 , Linux, database – MariaDB, Shell Scripting, mail server sendmail
- Adroit in Network Management, Operation, Maintenance & Quality control, branch set up and maintenance (WAN) Broadband (MPLS, DSL)
- Change management,
- Planned event
- Time Management
- Performance Measurement
- Process Improvement
- Team Building
- Data Analysis
Languages
Hindi
English
Punjabi
Marathi
Timeline
CUSTOMER SERVICE ASSOCIATE
LOBO STAFFING ON BEHALF OF TATA COMMUNICATIONS TRANSFORMATIONS SERVICES LTD.
11.2019
TEAM LEADER
SGM INFOTECH
02.2019 - 08.2019
TECHNICAL SUPPORT ENGINEER
COFFEE DAY GLOBAL LTD. BANGALORE
12.2016 - 02.2019
TEAM LEADR
TATA COMMUNICATIONS TRANSFORMATIONS SERVICES LTD.
- Current
SR.CUSTOMER SERVICE ASSOCIATE
TATA COMMUNICATIONS TRANSFORMATIONS SERVICES LTD.
Bachelor of Engineering -
Jai Narayan collage of technology BHOPAL
12th -
ACC HIGHER SECONDERY SCHOOL Kymore, Katni
10th -
ACC HIGHER SECONDERY SCHOOL Kymore, Katni