Swapnil Palwankar
Sales Manager
Thane
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Sales Manager
Gaura Travel
Thane
10.2018 - Current
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Senior Associate
Tech Mahindra Business Solutions
Malad
03.2017 - 06.2018
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Trained and supported new team members, maintaining culture of collaboration.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Senior Associate
Radius Pvt Ltd
Powai
10.2013 - 02.2017
- Worked varied hours to meet seasonal and business needs.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Trained and supported new team members, maintaining culture of collaboration.
Associate
Altisource
Vashi
06.2010 - 05.2013
- Recorded all information regarding financial status of customers.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing resources to locate debtors and updated information in company system.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services, and collection strategies.
Technical Consultant
Sutherland Global E-services
Airoli
12.2010 - 10.2011
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Collaborated with upper management to drive strategy and implement new processes.
Education
SY Bsc IT - IT
Mumbai University
Mumbai 04.2021 - 04.2022
Skills
Sales expertise
undefinedAccomplishments
- Named "Best leader of the Year" in 2022.
Timeline
SY Bsc IT - IT
Mumbai University
04.2021 - 04.2022
Sales Manager
Gaura Travel
10.2018 - Current
Senior Associate
Tech Mahindra Business Solutions
03.2017 - 06.2018
Senior Associate
Radius Pvt Ltd
10.2013 - 02.2017
Technical Consultant
Sutherland Global E-services
12.2010 - 10.2011
Associate
Altisource
06.2010 - 05.2013
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