Swapnil Pawar

Project Name: OTIS Elevator Ltd.

Role and Responsibilities:

• Checked client code for bugs and weaknesses using approved troubleshooting methods.
• Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
• Provided technical support using knowledge of complex technology to solve problems and support new projects.
• Practiced and encouraged respectful and transparent communication in interactions.
• Provided guidance and mentored less-experienced staff members.

Project Name: ICICI Lombard General Insurance.

Role and Responsibilities:

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Created and managed project plans, timelines and budgets.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.