SWAPNIL PEDDAPELLY

Hyderabad

Summary

Motivated and enthusiastic individual seeking a position as a Customer Service Executive, aiming to utilize strong communication skills, quick learning ability, and a customer-focused mindset to deliver excellent service and contribute to organizational success.

Overview

year of professional experience

Work History

AR Caller

Omega Healthcare

Hyderabad

12.2021 - 12.2022

Assisted US healthcare clients with insurance-related queries.
Managed high-volume calls with accuracy and empathy.
Documented denial cases and ensured timely resolution.
Received positive feedback for quality service and call handling.

Education

Graduation - B Com

Kakatiya University

Hyderabad, Telangana

08-2024

Diploma - Airport Ground Handling

Aviation Fly Air Academy

Hyderabad, Telangana

03-2018

Intermediate -

Telangana State Board

Skills

Verbal and written communication
Problem solving and conflict resolution
High-pressure situation management
Technical proficiency (CRM, MS Office, chat support tools)

Multitasking and time management
Positive attitude and empathy
Typing speed: 35 WPM

Disclaimer

I hereby declare that the above information is true to the best of my knowledge.

Languages

English (Fluent)
Hindi (Fluent)
Telugu (Fluent)

Projects And Training

Customer Interaction Training (Voice & Non-Voice Process)
Email and Chat Etiquette Training
Soft Skills & Personality Development Workshop

Timeline