Swapnil Rai
Allahabad
Summary
Analytical minded with an experience of over 3.5 years in the IT industry. Strong background in data science and analytics and excellent in working with business users and colleagues to convert their needs into solutions. Dedicated to cost, process and resource optimization.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Strategic Analyst
Eagleview
Bangalore
11.2021 - 09.2022
- AWS Cost Management- preparing the daily monthly cost reports for MER and providing insights into the cost drivers
- Worked on AWS cost optimization- EC2 rightsizing, savings through conversion of S3 buckets-IA to IR and EC2 dormant instances
- Set up a system and workflow to define and automate software renewals
- Created process flow and streamlining the same for IT, production support, Procurement process and onboarding of contractors
- Tracking and validating against the IT and Computer Supplies Budget
- Automated the daily AWS cost variance reports and track the drivers behind the spend
- Worked with different business stakeholders to revise the SOW for contractual employees
Senior Analyst
HCL Technologies Ltd
01.2015 - 03.2018
- Coordinating with Finance Department for revenue, invoice submission, tracking payments, controlling debts and vendor payments for 3+ customers
- Evaluating customer feedback, areas of improvements and rendering critical feedback to the management on enhancements for achieving customer satisfaction metric over 90%
- Identifying resource requirements as per the project and accordingly allocating, extending, and releasing based on the billability in projects
- Communicating with over 5+ internal/external clients to determine specific requirements and expectations, managing client expectations as an indicator of quality
- Conceptualizing and documenting appropriate technical solution approaches for business scenarios related to two clients., Administration of, Servers/Farm (version 6.5 and 7.1)
- Troubleshooting of XenApp 6.5, Provisioning Servers, Profile Server, Web Servers, License Server, and XenDesktop 7.1
- Working knowledge of ESXi/VMware environment
- Managing Server User profile via Citrix UPM of over 500 employees
- Day to day handling of Citrix/Citrix end user issues thereby increasing performance and reducing the total issues by 90%
- Working Knowledge of Citrix Provisioning Server (version 6.1) contributing towards 50% lesser issues
- Maintenance, monitoring, upgrades of all the Citrix farm components/Installing patches on Citrix XenApp Servers (version 6.5)
- Knowledge of XenDesktop 7.1 Citrix Studio.
Education
Master of Science - Data Science and Analytics
Cardiff University
09.2019 - 01.2021
Bachelor of Technology - Information Technology
Uttar Pradesh Technical University
08.2010 - 06.2014
Skills
PythonData Visualization (PowerBI, Tableau)Machine Learning
Excel, Powerpoint
MySQLCommunication Skills
Adaptibility
Problem Solving
Collaboration/Teamwork
Accomplishments
- Received recognition for ‘Performance Excellence' and dedication from the client in the year 2016 and 2017.
- HCL Comnet Jewel (Silver and Gold award) for ‘Consistent Performance'.
Certification
Certified ITIL v3 foundation from Axelos
Timeline
Strategic Analyst
Eagleview
11.2021 - 09.2022
Master of Science - Data Science and Analytics
Cardiff University
09.2019 - 01.2021
Senior Analyst
HCL Technologies Ltd
01.2015 - 03.2018
Bachelor of Technology - Information Technology
Uttar Pradesh Technical University
08.2010 - 06.2014