Swapnil Renuse

Highly skilled Application Support Specialist with extensive expertise in hosted applications and web services systems. Proven track record in high-volume environments, demonstrating strong analytical, communication, and organizational abilities. Adept at complex problem-solving and thriving in fast-paced, challenging roles.

Over 11+ years of experience in Application Maintenance and Support with specialization in level 3 technical support along with ITIL certification. Extensive domain knowledge in e-Commerce and US Healthcare industries. Currently serving as a Senior Advisory Support Engineer at Pitney Bowes India Pvt Ltd since April 2021. Expertise in managing and troubleshooting complex application and web services issues. Basic knowledge of CI/CD flows along with along with respective tool i.e. Gitlab. Ensures comprehensive coverage of critical service management processes including Incident Management, Problem Management, Change Management, and Application Enhancements. Detail-oriented, reliable, adaptable, and capable of multitasking effectively. Proficient in analyzing application and web services issues and uncovering problems for various clients. Skilled in monitoring tasks using PowerShell and SQL scripting along with basic of Unix commands. Provides support for clients during implementation phases and go-live activities. Recognized seven times over the past three years for various achievements. Experienced Technical Support Engineer familiar with user support and root cause analysis. Advanced knowledge of ITIL operations and dedication to see issues through to end. Works well in remote and desk-side environments. Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures. Quality-driven Technical Lead well-versed best practices, project management requirements and technical support operations. Successful at building robust solutions for changing business needs. Driven professional enthusiastic about meeting market challenges with scalable technologies. Quality-driven Technical Lead well-versed best practices, project management requirements and technical support operations. Successful at building robust solutions for changing business needs. Driven professional enthusiastic about meeting market challenges with scalable technologies.

• Successfully managed and resolved L3 level support issues for internal and external clients.
• Expertise in troubleshooting application problems and ensuring timely resolution of reported incidents.
• Proficient in using monitoring tools and scripts to proactively identify and address system issues.
• Strong collaboration with product teams to enhance product functionality based on user feedback.
• Conducted thorough root cause analysis and implemented effective solutions to prevent recurrence.
• Developed and maintained comprehensive technical documentation and knowledge base resources.