Swapnil Roy
Local Market Payroll Specialist
Bilaspur,Chhattisgarh
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
LOCAL MARKET PAYROLL SPECIALIST
SAFEGUARD GLOBAL
01.2022 - Current
- Establish, maintain, and nurture strong client relationships: Act as primary point of contact for assigned clients, ensuring their satisfaction and trust
- Responsive payroll support: Address general payroll inquiries promptly, providing advice on awards, compliance, and policies
- Collaborate with local compliance partners: Work closely with compliance partners to manage, collect, and calculate compliance-related funds
- Accurate payroll reporting: Compile summaries of earnings, deductions, leave, disability, and non-taxable wages specifically for Middle East payrolls
- Timely data management: Ensure timely receipt and delivery of payroll data according to payroll schedule
- Data reconciliation and validation: Thoroughly reconcile and validate data, adhering to predefined payroll processing procedures and standards
- Process improvement: Actively participate in developing processes and procedures that align with customer and business requirements
- Security and compliance: Manage SOC1 information based on monthly payroll details received
- Payroll system proficiency: Handle client payroll using GreytHR and manage absence and time tracking in Workday, as well as other in-house payroll and reporting portals.
SERVICE DELIVERY PARTNER
NEEYAMO ENTERPRISE SOLUTIONS
06.2020 - 10.2022
- Employee Absence and Time Tracking: Managed employee absence and time tracking for 250+ employees using Workday, ensuring accurate and efficient processes
- Prioritized employee benefits and responsiveness to enhance client satisfaction
- Quality Reporting: Prepared and managed daily, weekly, and monthly reports in Workday and Twilio, maintaining quality and productivity objectives for clients
- Analyzed data to drive process improvements and enhance service delivery
- Process Documentation: Created comprehensive process documents for functional and technical applications, including Workday, GreytHR, and in-house portals
- Ensured clear guidelines for seamless operations
- End-to-End Operations Evaluation: Monitored, maintained, and evaluated end-to-end operations within Workday, achieving efficiency, quality, and productivity objectives
- Collaborated with cross-functional teams to optimize processes
- Global Compliance Research: Researched and shortlisted auditors, accounting firms, and legal entities to establish 8+ global Neeyamo entities
- Adhered to global compliance standards and regulations
- Client Query Resolution: Managed client query resolution for HR services, time and absence, and payroll within Workday and in-house portals
- Prioritized prompt and accurate responses to enhance client satisfaction
- Vendor Collaboration: Worked closely with in-country vendors to ensure timely and accurate payroll processing, maintaining strong relationships and efficient service delivery.
MARKETING INTERN
JOHNSON CONTROLS HITACHI
03.2019 - 07.2019
- Conducted research on consumer buying behavior for Hitachi
HR & MARKETING INTERN
DAIKIN AIR CONDITIONING INDIA PVT. LTD
01.2018 - 12.2018
- Conducted research on promoting cleaner air with air purifiers
Education
PGDM MARKETING -
Pune Institute of Business Management
Pune, India01.2020
BCOM. (HONS.) -
City Academy Degree College
Lucknow, India01.2018
12TH STANDARD -
MPVM: Ganga Gurukulam, Prayagraj
Prayagraj, India01.2015
10TH STANDARD -
Dr. Virendra Swarup Education Centre
Kanpur, India01.2013
Skills
- Microsoft Office
- GreytHR
- Workday
- Time sheet review
- New hire processing
- Customer Service
- Good communication skills
- Proficient in GreytHR
Certification
GreytHR Certified Professional - Level 2, GreytHR, March 2023
Honors and awards
- Employee of the Month - Neeyamo Enterprise Solutions (February and December 2021)
- Know your Champion - Neeyamo Enterprise Solutions
- Quarterly Departmental Award - July and December 2021
- Employee of the year 2022 - Neeyamo Enterprise Solutions
Personal Information
- Date of Birth: 12/12/1997
- Nationality: Indian
Hobbies and Interests
- Photography
- Cooking
- Listening to Podcasts
- Football
- Bike rides
Timeline
LOCAL MARKET PAYROLL SPECIALIST
SAFEGUARD GLOBAL
01.2022 - Current
SERVICE DELIVERY PARTNER
NEEYAMO ENTERPRISE SOLUTIONS
06.2020 - 10.2022
MARKETING INTERN
JOHNSON CONTROLS HITACHI
03.2019 - 07.2019
HR & MARKETING INTERN
DAIKIN AIR CONDITIONING INDIA PVT. LTD
01.2018 - 12.2018
PGDM MARKETING -
Pune Institute of Business Management
BCOM. (HONS.) -
City Academy Degree College
12TH STANDARD -
MPVM: Ganga Gurukulam, Prayagraj
10TH STANDARD -
Dr. Virendra Swarup Education Centre
GreytHR Certified Professional - Level 2, GreytHR, March 2023
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