Swapnil Sakpal

Work History

Operations Territory Manager

DMart-Avenue Supermart Ltd.

Mumbai

06.2023 - Current

Strategically directed logistics and customer service functions, conceptualizing and executing process enhancements to optimize efficiency, reduce costs, and elevate customer satisfaction
Developed strong relationships with key decision-makers, fostering trust and loyalty in assigned territory.
Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across territory.
Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
Worked closely with regional distributors to ensure optimal inventory levels were maintained consistently throughout year – avoiding stock outs or overstock situations.
Established successful account relationships by building rapport and maintaining consistent communication.
Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Trained and mentored sales representatives in sales techniques and strategies.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
Utilized advanced data analytics tools for accurate forecasting of future sales trends within assigned region, enabling proactive adjustments as needed.
Spearheaded successful sales strategies for existing and new products across specified territory.
Supervised inventory management, demand forecasting, and supply chain operations, ensuring seamless order fulfillment, regulatory compliance, and adherence to industry standards
Collaborated with cross-functional teams to drive continuous improvement, foster innovation, and enhance customer experience
Conducted in-depth data analysis, leveraging key performance indicators (KPIs) and metrics to inform strategic decisions and optimize logistics and customer service operations
Spearheaded talent acquisition, training, and development initiatives, cultivating high-performing team that excelled in delivering exceptional customer experiences
Served as primary point of contact for escalated customer issues, expertly resolving complex problems and ensuring prompt resolution
Demonstrated expertise in inventory management and supply chain optimization, driving exceptional efficiency, productivity, and bottom-line results
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Expanded territory coverage by strategically identifying and targeting high-potential accounts.
Managed over 135 accounts within Mumbai territory

Operations Manager

Instinct Innovations Pvt. Ltd. (API Holdings)

Mumbai

04.2021 - 05.2023

Supplies:-
Leading an annual P&L of $12mn across 10 distributions centers for B2B.
Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
Offline Marketing:-
Coordinate within team to create yearly calendar for online and offline campaigns.
Offline marketing of Brands and BTL activities at stores.
Work on marketing plan to get more revenue for company and incentives for retailers.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and implemented strategies to maximize customer satisfaction.
Facilitated smooth collaboration between departments through clear communication channels.
Increased profit by streamlining operations.
Handled staff training initiatives aimed at up skilling workforce to meet dynamic industry demands.
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented quality control systems that boosted overall product consistency and reliability.
Analyzed and reported on key performance metrics to senior management.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
Reduced turnaround time for project completion through effective resource allocation and team management.

Unit Manager Operations

AHWSPL (API Holdings)

Mumbai

08.2017 - 03.2021

Central/ Backend Operations:-
Negotiated with third-party vendors and integrated platform, that brought all internal, and external communications and training modules into one place.
Created SOPs for various offerings (to stores) to coordinate within internal departments and automate process.
Co-ordinate with business analytics, product, and operations team to set up implementation plan.
Evaluated and reported on ways to increase operational efficiency along with setting KPIs, incentives, and targets for team members every month
Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Makes supply orders.
Processing sales orders, invoicing, and shipping orders.
Managing shipping documentation.
Coordinating with logistics providers.
Controls inventory levels by conducting physical counts; reconciling with data storage systems.
Completes warehouse operational requirements by scheduling and assigning employees.
Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
Maintains warehouse staff job results by coaching, counseling, and disciplining employees.
Forecasts demand certain products and makes orders accordingly.
Assisted in development and implementation of policies, procedures, and regulations for unit operations.
Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
Mentored new hires during orientation periods for seamless integration into team while maintaining high-quality patient care standards.
Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.

Senior Executive (QRT)

Wellness Forever Medicare Pvt. Ltd.

Mumbai

8 2015 - 6 2017

Responsibility: For Stores
Presentation of store and advertising displays
Recruiting, performance management, and workplace scheduling
Product management, including ordering, receiving, price changes, handling damaged products
Team development, facilitating staff learning training, and development
To handle problems and questions from customers
For Web Store:-
Drives design, content, development & more from the high end, in pursuit of online goals
Led online shop strategy including roadmap, planning, and daily operations
To ensure high standards in customer service and maximize sales
Managing the end-to-end operation cycle of the e-commerce shop to increase speed and quality of service, order fulfillment & Deliveries
Implementing multi-channel tactic for online shop to ensure alignment in brand experience between online and physical shops
For T- Commerce:-
Identified actual need of synchronizing Telephony business of stores
Identified need for Customer Relationship Management solution
Development of CRM for centralization of entire Telephony business at stores
Deployment of efficient team to carry out entire T- Commerce operation
For 1 Mg Technologies (Fulfillment Center):-
Responsible for entire Mumbai region with multiple stores and store staff and also activation of various other regions around Mumbai.
Engaging with stores to ensure that standard practices and processes are implemented across all units.
Understanding and implementing technology for order management and working closely with stores to ensure optimization of resources.
Managing logistic network for stores and ensuring prompt customer response.
Handling operational responsibilities including financial performance, store staff, and logistics management.
Maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Conducted comprehensive data analysis and transmitted requisite insights to Headquarters, facilitating informed decision-making and strategic planning
Oversaw inventory management, implementing robust tracking and organization systems to ensure seamless stock control and optimization
Strategically maximized warehouse floor space utilization, leveraging spatial planning expertise to enhance storage capacity and operational efficiency
Supervised and optimized picking, packing, and shipping processes, ensuring precision, speed, and accuracy in order fulfillment
Maintained impeccable inventory records, guaranteeing data integrity and compliance with regulatory requirements
Ensured adherence to relevant industry standards, regulations, and best practices, upholding highest levels of operational excellence
Leveraged advanced warehouse management systems and tools, harnessing technology to streamline processes and drive productivity gains
Spearheaded route planning and optimization initiatives, applying expertise in logistics and transportation management to minimize costs and enhance delivery performance

Junior Executive Exports

Bombay Dyeing Mfg. Co. Ltd.

Raigad

07.2011 - 08.2012

Understanding managing various customer accounts in India.
Documentation requisite for PSF exports.
Accompanying customers to plant during various customer audits.
Generated comprehensive reports highlighting key business insights for presentation to executive leadership teams.
Established effective communication channels among departments, promoting collaboration toward shared goals in achieving company success.
Provided excellent customer service, resolving issues promptly and nurturing long-term client relationships.
Scheduled and managed more than 36 projects per year.
Upheld strict timetables by maintaining accurate, balanced calendars.
Coordinated events and worked on ad hoc projects.

Management Associate

Cipla Ltd. Unit 1

Raigad

06.2009 - 07.2011

Review of various documents as required by customers (i.e.) Open Part DMF, Technical Package, IP Evaluation Reports Etc.
Sharing same with customers.
Review of Various CDAs, mutual agreements, and Secrecy Agreements.
Review of BMR at production site ensuring all GMP standards.
Strengthened internal communications through regular team meetings, updates, reports which improved coordination among departments.

Junior Purchase Executive

B.M.Chemie

Mumbai

05.2007 - 06.2009

For Local Market:-
Sourcing APIs & Bulk Drug Intermediates for reliable Manufacturers on receipt of inquiries
Follow-up through mail and calls to Manufacturer for sourcing rates.
Follow-up with Manufacturer for technical replies and questionnaires
Maintaining manufacturer data to source raw materials from India, China, etc.
For International Market:-
Handling customers in Bangladesh, Canada & Europe market
Registering customer complaints and coordinating with Manufacturer
Following up with logistics department for timely delivery of material
Maintaining new customer data from reliable sources for South Africa, Europe, USA, and Gulf
Negotiated with vendors to procure best prices and quickest service for equipment and supplies.
Developed strong relationships with key suppliers, fostering long-term partnerships and ensuring timely delivery of products.
Identified and targeted critical procurement issues, saving over $1,55,000

Summary

Overview

Work History

Operations Territory Manager

Operations Manager

Unit Manager Operations

Senior Executive (QRT)

Junior Executive Exports

Management Associate

Junior Purchase Executive

Education

Post Graduate Diploma In Mangement - Business Management, India

Bachelor of Management Studies - Marketing

Diploma in Pharmacy - Molecular Medicine, India

Skills

Websites

Certification

Projects

Accomplishments

Languages

Timeline

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