Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Mother's Name
Father's Name
Timeline
Generic
Swapnil Satpute

Swapnil Satpute

Pune

Summary

Dynamic Technical Support Engineer with a proven track record at IDeas, adept at troubleshooting and resolving complex software and hardware issues. Skilled in VMWare and Salesforce, I excel in translating technical concepts for non-technical clients, enhancing user experience and satisfaction. Committed to delivering exceptional support and driving operational efficiency.

Overview

4
4
years of professional experience

Work History

Technical Support Engineer

IDeas
Pune
03.2021 - Current
  • Working as Technical Support Engineer, Responsible to install and maintain the companies product, IDeas Agent.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

System Administrator

Wipro
Pune
05.2022 - 05.2023
  • Worked as a system administrator in Wipro, CITI Bank project
  • Used to resolve the S/W, H/W and login related issues of CITI employees.

US Financial Analyst

Eclerx India Services Pvt. Ltd.
Pune
  • Worked as a US Financial Analyst in Eclerx India Services Pvt Ltd.

Process Associate

Reverziel Info Tech PVT LTD
  • Worked as a Process Associate in Reverziel Info Tech PVT LTD in Non Voice Process (US HOME INSURANCE).

Education

BE - Comp

G.H. Raisoni College of Engineering & Management
Pune
01.2016

Diploma - Comp

A.E.S college of engineering and Technology
Bhor
01.2010

S.S.C -

Maharashtra Board
Pune
01.2007

Skills

  • VMWare
  • Salesforce
  • Datadog
  • RMS
  • VMotion
  • Servicenow
  • Vcenter
  • Horizon Console
  • Troubleshooting

Accomplishments

  • Attended the workshop of 'Linux Basic' conducted by AISSMS.
  • Completed certification in 'Data structure using C' from Seed Infotech, Pune.

Personal Information

  • Date of Birth: 04/07/92
  • Gender: Male
  • Marital Status: Unmarried

Languages

  • English
  • Hindi
  • Marathi

Mother's Name

Nirmala Satpute

Father's Name

Kantilal Satpute

Timeline

System Administrator

Wipro
05.2022 - 05.2023

Technical Support Engineer

IDeas
03.2021 - Current

US Financial Analyst

Eclerx India Services Pvt. Ltd.

Process Associate

Reverziel Info Tech PVT LTD

BE - Comp

G.H. Raisoni College of Engineering & Management

Diploma - Comp

A.E.S college of engineering and Technology

S.S.C -

Maharashtra Board

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Swapnil Satpute