Swapnil Soni
Vadodara
Summary
I am eager to secure a position that will allow me to apply my skills and abilities while fostering professional growth in a dynamic and innovative environment. As a proactive team member, I am committed to contributing valuable assets to your esteemed organization. With over 10 years of experience in IT Infrastructure Management & Services, including roles as IT Manager, System Administrator, Operations & Technical Support Engineer, and Team Lead, I am confident that I can make a meaningful contribution to your team.
Overview
17
17
years of professional experience
Work History
IT Operation Manager
Aarti industries ltd
Vadodara
10.2021 - Current
- Manage Across AIL IT operations & Projects execution, IT Purchase/Renewals
- Installing and configuring Servers/computer hardware, software, systems, networks, printers, Cisco, Poly WebEx Devices and scanners CCTV, Info-Sec etc
- Monitoring and maintaining computer systems and Networks, Servers
- Software Renewals
- Manage Software & Hardware Purchase process (SAP) & Coordinate with OEM & Vendor Evaluation/Mgmt, Negotiation
- Maintain records of software licenses/subscription agreements, renewal dates and maintenance contracts
- Asset Management /ITAM Across AIL (Sapphire)
- Software/Hardware asset management
- IT Equipment Purchase/Renewals
- SQL Database Installation and troubleshooting & Data Backup
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Manage technical support across the company Over the Phone, Remote & Email and Onsite
- Assist management in creating training materials pertaining to compute troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Share Knowledge with training to Team Members Every week
- Resolve technical issues related to network interruptions
- Familiar with SAP Operations (T-Codes) & process
- ISO Audit and Documentation, Software's Compliance & Projects/Software Evaluation.
Network Engineer & Team Leader
Stemmons Business Services Pvt. Ltd
03.2020 - 10.2021
- Working at Stemmons for US Based Company Prime Communication
- Working in Night shift Work from Home (Due to Covid) 5 days working
- Manage whole AT&T Networks - 2500 +Stores, Projects & New installation -USA
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners CCTV
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Providing technical support across the company Over the Phone, Remote & Email
- Assist management in creating training materials pertaining to compute troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Attending in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Share Knowledge with training to Team Members Every week & Resolve technical issues related to network interruptions.
IT Manager or EDP Executive
express group of companies
09.2018 - 03.2020
- Worked As IT Manager or EDP Executive
- Manage Whole Express world group of companies All IT Equipment's & Projects
- Computer servers, Networks, software, hardware, Firewall, printers, routers, Switches CCTV Etc
- Purchase IT Equipment from the vendor & suggest for the best, Cost-effective
- Performed audits for the purpose of improving efficiency of systems
- Maintenance of CCTV Camera & Asset Management of all companies
- IT Purchase & Maintain Software License & Arrangement also
- Administration of E-Mail, Data Backup, & Antivirus Servers, Accounting Software
- All companies Networks are connected each other & Maintenance by us
- Total More than 400 systems are manage (Include Hardware software networks & other IT stuff).
IT Head
BARODA EQUIPMENT & VESSELS PVT LTD.
04.2016 - 08.2018
- Working as IT Head
- Managed servers, workstations, computers, laptops, printers, routers, switches and existing network applications
- Conducted daily system health checks
- Diagnosed and resolved all technical issues related to hardware and software- licenses
- Providing advice on selection and purchase of IT equipment
- Supported all LAN, WAN and other networking systems
- Ensured security and integrity of network
- Performed audits for the purpose of improving efficiency of systems
- Vendor management and software licensing experience
- Maintenance of CCTV Camera & Asset Management & All data backup of organization
- Administration of Mail server, Data Server, Antivirus Server
- Domain server
- ERP server
- Reporting to MD & Completing Task on time with proper closure report.
System Administrator Or IT Head
SAISWARAM TRADELINK PVT LTD.
05.2015 - 03.2016
- Working as System administrator Or IT Head
- I handle 60 systems (Mac & windows) with hardware & network, Software all the servers support
- Maintenance of sever & all type systems and LAN with 200 systems on sites & other IT level work
- (Server 2008 & server 2012)
- All types of hardware problem, manage servers, configure
- Network administration like configure router, firewall, network security, Mobile support & configure policy for domain
- Maintenance of CCTV Camera & emp
- Attendance system, Fire alarm & Matrix Telephone system also
- Administration of Mail server, Data Server, Antivirus Server
- Domain server.
System Administrator (Residence Engineer)
PIRAMAL GLASS PVT LTD.
07.2012 - 03.2015
- Working as System administrator (Residence Engineer) In Piramal glass pvt ltd
- I handle 200 systems with hardware & network, Software all the server's support
- Maintenance of sever & all type systems and LAN with 200 systems on sites & other IT level work
- (Server 2003 & server 2008)
- All types of hardware problems, Manage servers, configure
- Network administration like configure router, firewall, network security & configure policy for domain
- Technical support activity can be on Telephone, Remote Desktop (Team Viewer) or client side also
- Administration of Mail server, Data Server, Antivirus Server
- Lotus, Linux, exchange server, sap installation & configure.
Technical Support Engineer
RACHAITA INFOSOFT PVT.LTD
08.2010 - 07.2012
- Receive & resolve customer's Virus or tech related issue in our fast-paced call and web based operations center
- Respond to customer inquiries received via Mail or live chat
- Technical Support to dealers /client / End-user who is using Quick heal antivirus software
- Technical support activity can be on Telephone, Remote Desktop (Team Viewer) or On-site
- Primary specialists in education and troubleshooting of VIRUS-related issue & general assistance with various applications used by RIPL
- Identify & troubleshoot virus related issue, clean virus free system, giving information about the virus & Quick heal software
- Supporting various All Windows Operating systems
- Giving Technical support to Dealers/ Clients / End-users who are Promoting/using our Products Baroda Region (includes Baroda and surrounding cities)
- Giving Demo, Installation, Troubleshooting of Quick Heal Software products
- Giving training of our products to Dealers or Dealer's Engineers
- All type of troubleshooting of remove virus or protect system by the Malicious threats & all types of security & Windows, network troubleshooting also.
Technical Support Engineer
Sai info System India (Ltd)
02.2008 - 08.2010
- Worked as System administrator (Residence Engineer) In GUVNL
- GUVNL is HO of All GEB (Gujarat Electricity Board)
- I handle 700 systems with hardware & network, Software Support
- Maintenance of sever & all Types of systems and LAN with 700 systems on sites with 2 Engineer & other IT level work
- (Server 2003 & server2008)
- All types of hardware problem, manage server like make domain, network problem like configure router
- Administration of Mail server, Data Server, Antivirus Server
- Reporting to General Manager & Daily Reporting to Branch Manager.
Hardware Engineer
Shree Computers -Vendor
12.2006 - 01.2008
- Assemble computers & Format, installation of All Windows Operating systems
- Troubleshooting Hardware problem & network installation also
- Installation of all types of software & configurations also.
Education
Skills
- Systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks
- Good knowledge of System Center Operations Management
- Thorough knowledge of Windows 2000/2003/2008/2012/2016/2019 servers & networking environment
- Fully proficient at LAN, WAN, and Wireless building, cable installation and testing
- Extensive knowledge of Microsoft Windows Platforms (All Workstation OS)
- Managing of Servers - 2000, 2003, 2008, 2012 & 2016, 2019
- Configuration and management of Servers and Networks, Workstations, Printers, CCTV
- In-depth knowledge in Microsoft Windows 2000, 2003 & 2008, 2016 Active Directory
- Extensive knowledge in Computer Hardware & Network other IT equipment Software's
- Knowledge & understanding of backup technologies & disaster recovery methods
- Good troubleshooting skill, Team work, Leadership, Entrepreneurship
- Manage CCTV Camera & Attendance system
- Project management
- PR to PO process and work within basic ERP systems for Procurement
- ISO Audit and Documentation & IT Purchase
- MCP, MCITP, MCTS, MCSA, MCSE (Microsoft Certification Id : 9433343 )
- Hardware & Network, Software from the Zoom Technology
- MCSE, MCITP, CCNA, RHEL 5 from the Zoom Technology
- VMware, Hyper-V, vSphere
- Expense Tracking
Sex
Male
Strong Point
Hardworking, Sincere, Team Spirit, Teaming
Personal Information
- Date of Birth: 11/02/88
- Nationality: Indian
Languages
- English
- Hindi
- Gujarati
- Marathi
Hobbies and Interests
Reading, listening Music
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
IT Operation Manager
Aarti industries ltd
10.2021 - Current
Network Engineer & Team Leader
Stemmons Business Services Pvt. Ltd
03.2020 - 10.2021
IT Manager or EDP Executive
express group of companies
09.2018 - 03.2020
IT Head
BARODA EQUIPMENT & VESSELS PVT LTD.
04.2016 - 08.2018
System Administrator Or IT Head
SAISWARAM TRADELINK PVT LTD.
05.2015 - 03.2016
System Administrator (Residence Engineer)
PIRAMAL GLASS PVT LTD.
07.2012 - 03.2015
Technical Support Engineer
RACHAITA INFOSOFT PVT.LTD
08.2010 - 07.2012
Technical Support Engineer
Sai info System India (Ltd)
02.2008 - 08.2010
Hardware Engineer
Shree Computers -Vendor
12.2006 - 01.2008
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