SWAPNIL THORAT

• Served as Feature Owner across ServiceNow initiatives, led PI Planning sessions by presenting features, delivery timelines, and dependencies. Converted features into well-defined user stories, performed analysis, and guided developers through implementation and issue resolution.
• Delivered stakeholder demos and presentations for new workspaces and platform features prior to production deployments, ensuring business alignment and smooth adoption.
• Strong hands-on expertise in Strategic Portfolio Management (SPM) including Project, Idea, Demand, Program, and Portfolio modules; supported end-to-end portfolio governance and agile delivery.
• Worked extensively on Financial & Workforce Management, configuring Cost Plans, Benefit Plans, Resource Assignments, and Allocations to enable accurate financial planning and capacity management.
• Led Application Portfolio Management (APM) initiatives including module cleanup, custom-to-OOTB migration, business application rationalization, and data migrations. Enabled APM integration with IRM Risk Management & Compliance Audits, exposing risk and compliance data to application owners. Implemented GxP/GMP inventory aligned with the latest CSDM model.
• Played a key role in CSDM 5.0 adoption, collaborating with Solution Architects to enable the latest model across platforms and ensure data consistency and compliance.
• Partnered with CMDB teams to perform data cleanup and normalization, create and enhance Identification & Reconciliation (I&R) rules, and manage CI mappings, improving CMDB health and reporting accuracy.
• Investigated, analyzed, and enabled multiple ServiceNow workspaces including Digital Portfolio Management (DPM), Enterprise Architecture (EA), and Collaborative Work Management (CWM).
• Actively reduced technical debt at both interface and product levels by removing unnecessary data, consolidating redundant scripts into single optimized scripts, and improving maintainability and performance.
• Co-led implementation of the Data Segregation module to diagnose and resolve performance issues, particularly in the IBMP area, significantly improving system response times.

• Involved in ServiceNow development, customization, and administration to support ITIL and business processes.
• Developed and configured UI Policies, Data Policies, Business Rules, Script Includes, UI Actions, Script Actions, and Transform Scripts based on business requirements.
• Performed instance cloning and restore activities; supported release management, configuration changes, customizations, and deployments.
• Created and maintained Automated Test Framework (ATF) test cases and test suites to support end-to-end testing.
• Managed users, groups, roles, and related automations; fulfilled operational requests including data loads and access modifications.
• Worked on scoped applications, including committing changes to GitHub and publishing/installing application versions.
• Designed and customized form layouts and table configurations; implemented scheduled jobs, events, and triggers for background processing.
• Participated in third-party integrations with ServiceNow to support business workflows.
• Worked in Agile/SCRUM teams, collaborating with Business Analysts on technical stories, ensuring on-time sprint deliveries.
• Contributed to unit testing, participated in code reviews, and supported UAT defect resolution.
• Acted as an offshore developer, engaging directly with clients to gather requirements and clarify technical expectations.

● Fulfilling the requests like creation/loading data
Group/User Modification & Creation etc.
● Worked directly with end users to resolve issues in
ServiceNow. Application, Category/Business Service Creation
and CI/GSR Mappings based on Requirements.
● Worked with Stakeholders to gather requirements for building
and maintaining new service catalog item, order guide,
Record producers and associated workflows.
● Familiar with SLA Definition, Email Notification, Scheduled
Jobs and Reporting.
● Handled L2/L3 Incidents to fix bugs and platform issues.
Creating ServiceNow reports and dashboards.
● Actively involved in Sprint deployment. Regular meetings and
calls with BA and lead to understanding the requirements.