Swapnil Tiwari
Noida
Summary
Experienced Sales Manager with 9+ years in B2B, B2C, and B2G sales. Skilled in creating sales plans, growing business, keeping clients satisfied, and managing teams. Strong knowledge of CRM tools, sales forecasting, and performance tracking. Proven track record of leading teams, increasing revenue, and delivering great customer service. Able to use market insights to drive growth and build strong business connections.
Overview
9
9
years of professional experience
Work History
Sales Team Manager
IndiaMART InterMESH Ltd.
Noida
07.2023 - Current
- Leading a team of 10-15 members, overseeing performance and driving sales KPIs.
- Planning and achieving fortnightly and monthly client retention targets.
- Developing and nurturing long-term client relationships.
- Hiring, training, and formulating developmental plans for team members.
- Ensuring quick and effective resolution of client concerns.
- Assisting sales teams to ensure timely closures and revenue growth.
Sales Manager
Kasper Engineering
Noida
04.2022 - 12.2022
- Supervised a team of 11 sales executives and monitored performance metrics.
- Developed sales strategies to align with business objectives.
- Handled inbound leads, customer onboarding, and deal closures.
- Provided sales pipeline visibility and forecasted KPIs.
- Led team meetings and aligned sales practices with company policies.
Assistant Manager Sales
IndiaMART InterMESH Ltd.
Noida
02.2019 - 03.2022
- Managed key client accounts with a focus on retention and renewal.
- Consistently achieved revenue targets through structured sales planning.
- Collected feedback from market and contributed to sales policy changes.
- Provided training and ongoing development support to the sales team.
- Analyzed regional sales trends and submitted performance forecasts.
Technical Sales Specialist
WB Technologies
Noida
02.2017 - 01.2019
- Delivered customized product solutions based on client requirements.
- Offered technical consultation and resolved client queries.
- Maintained regular client communication and submitted detailed reports.
- Achieved individual and team sales targets.
Technical Support Engineer (Samsung Process)
iEnergizer
Noida
02.2016 - 02.2017
- Provided timely resolution to customer queries within TAT.
- Maintained productivity levels and delivered high-quality tech support.
- Contributed to service improvement through regular feedback.
Education
Bachelor of Engineering - Electrical, Electronics & Communication Engineering
RGPV University
Bhopal06.2014
Skills
- Client retention
- Sales forecasting and strategy
- B2B, B2C, and B2G sales
- Team leadership and development
- CRM tools (Salesforce, custom platforms)
- Business planning and market analysis
- Technical and consultative selling
- Time management and goal setting
- Excel
- Google Sheets
- Data reporting
- Revenue growth
Timeline
Sales Team Manager
IndiaMART InterMESH Ltd.
07.2023 - Current
Sales Manager
Kasper Engineering
04.2022 - 12.2022
Assistant Manager Sales
IndiaMART InterMESH Ltd.
02.2019 - 03.2022
Technical Sales Specialist
WB Technologies
02.2017 - 01.2019
Technical Support Engineer (Samsung Process)
iEnergizer
02.2016 - 02.2017
Bachelor of Engineering - Electrical, Electronics & Communication Engineering
RGPV University
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