Swapnil Upadhyay
New Delhi
Summary
Dynamic executive with proven leadership at Flipkart, driving operational excellence and enhancing customer experience. Expert in vendor management and problem-solving, I successfully implemented strategic initiatives that boosted revenue and streamlined processes. Proficient in Excel and adept at fostering collaboration, I consistently achieve organizational goals while maintaining high performance standards.
Overview
1
1
year of professional experience
Work History
Executive
Flipkart
New Delhi
10.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
- Created reports summarizing progress against organizational goals and objectives.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed and implemented strategies to increase executive efficiency.
Assistant Store Manager
Blinkit
Greater Noida
05.2024 - 09.2024
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Education
MBA - Logistics And Supply Chain Management
Chitkara University
Chandigarh 05-2024
BBA - Finance
Lovely Professional University (LPU)
Jalandhar 06-2022
Skills
- Leadership
- Vendor Management
- Team Management
- Warehouse Operations
- Teamwork
- Negotiation
- Adaptability
- Pressure Handling
- Excel
- MS Office PowerPoint
- MS Power BI
- Routing
- Tableau
- Warehouse Management System
- Transport Management System
- Staff Supervision
- Customer experience
- Performance Evaluations
- Shift Scheduling
- Issue Resolution
- Time Management
- Customer Service
- Time and resource optimization
- Adaptability and flexibility
- Inventory tracking and management
- Problem-solving abilities
- Multitasking
- Professionalism
Languages
- English
- Hindi
Projects
Grid Mapping, 45 Days, We were assigned a project for grid mapping in which we had to design a grid based on the short name of the district and code for easy connivance.
Internship
•Process Excellence, Udaan, 6 Months.
1.Led the management of 26 Project Bharat hubs processes in Bihar, overseeing a team of 50+ members to ensure smooth operations and timely deliveries.
2. Developed and implemented a robust Last-mile delivery process, focusing on continuous training and development of the team to improve efficiency.
•Operation Intern, ITC, 3 months.
1.Implemented procurement, inbound, and outbound logistics strategies to optimize supply chain processes
2.Utilized SAP and WMS to streamline operational efficiency and enhance inventory management.
• Senior Operation Assistant, Flipkart InstaKart, 2 months.
1.Inspected products thoroughly to identify defects and damages, ensuring only high-quality items are shipped
2.Conducted detailed examination of incoming and outgoing shipments to maintain quality control.
•Operation Associate, Flipkart, 1.5 months.
1.Ensured accurate processing, packaging, and shipment of orders to optimize customer satisfaction
2.Organized stocks and managed inventory to facilitate systematic tracking and retrieval of products
Personal Information
- Total Experience: 1 year
- Passport No : Y6469644
- Date of Birth: 03/05/2001
- Gender: Male
Timeline
Executive
Flipkart
10.2024 - Current
Assistant Store Manager
Blinkit
05.2024 - 09.2024
MBA - Logistics And Supply Chain Management
Chitkara University
BBA - Finance
Lovely Professional University (LPU)
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