Swapnil vanarse
Store Manager
Aurangabad,BR
Summary
Dynamic Customer Sales Assistant with Aditya Birla Retail, adept at enhancing customer satisfaction through effective complaint resolution and insightful product information. Skilled in data entry and customer relationship building, I successfully analyzed sales trends to drive marketing efforts, significantly improving customer experience and brand awareness.
Overview
17
17
years of professional experience
Work History
Store Manager
Infiniti Retail Ltd
Aurangabad, India
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Approved regular payroll submissions for employees.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Department Manager
Infiniti Retail Ltd
Aurangabad, India
03.2017 - 05.2024
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Enhanced team productivity by implementing streamlined workflow processes.
Administrative Assistant
Infiniti Retail Ltd
Aurangabad, India
05.2013 - 03.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
Accounts Assistant
Star Bazaar
Aurangabad, India
05.2010 - 05.2013
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Customer Sales Assistant
Aditya Birla Retail
Aurangabad, India
10.2008 - 04.2010
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Streamlined sales processes for increased efficiency and improved customer experience.
- Analyzed sales trends within assigned area, driving marketing efforts towards high-performing products or services.
Education
M.com - Accounting And Finance
Deshmukh Collage Bhokradan
Jalna 04.2001 -
Skills
Data entry proficiency
Customer relationship building
Brand awareness
Customer feedback analysis
Customer service management
Retail inventory management
Team building
Store operations
Inventory management
Customer relations
Sales analysis
Competitor monitoring
Sales expertise
Timeline
Store Manager
Infiniti Retail Ltd
05.2024 - Current
Department Manager
Infiniti Retail Ltd
03.2017 - 05.2024
Administrative Assistant
Infiniti Retail Ltd
05.2013 - 03.2017
Accounts Assistant
Star Bazaar
05.2010 - 05.2013
Customer Sales Assistant
Aditya Birla Retail
10.2008 - 04.2010
M.com - Accounting And Finance
Deshmukh Collage Bhokradan
04.2001 -