Summary
Overview
Work History
Education
Skills
Certification
Projects
Hobbies and Interests
Accomplishments
Disclaimer
Timeline
Generic

Swapnil Vasant Vaity

Vasai

Summary

Banking professional with 12+ years of experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Manager [FCRM]

RBL Bank Ltd.
04.2022 - Current
  • Detail Investigation and closure of Debit and Credit card fraud disputes reported by the customers in CRM
  • Working on FMR reports and CSITE to the RBI on quarterly basis
  • Customer communication for modus operandi, fraud awareness and follow up for police complaints
  • Co-ordination with various internal departments and external vendors for collection of evidences related to frauds
  • Handling of escalations and IO/BO complaints
  • Preparation of daily MIS

Officer [Digital Banking/Payment System]

Vasai Vikas Sahakari Bank Ltd.
03.2014 - 03.2022
  • Worked on banks Payment System which consist of various products like NFS (ATM), POS, E-com, IMPS and UPI
  • Monitoring of transactions, reconciliation, settlements and disputes in the Dispute Management System by NPCI
  • Resolution of customer complaints which includes chargeback, pre-arbitration and arbitration process with respect to digital banking products
  • Co-ordination between Banks, NPCI, Switch vendor, Debit card vendor, branches and customers
  • Looks after entire debit card process from card mastering in to the system till issuance
  • Authorization of RTGS and CTS transactions as well as Funding in outward
  • Handling of banks customer care email communication and official business what's app

Financial Analyst

Eclerx Services Ltd.
01.2010 - 08.2012
  • Analysis and Verification of Derivative trades
  • Co-ordination with Client to escalate trade related issues
  • Preparation of Internal Reports
  • Daily allocation of work in the team

Education

MBA - Finance

Pune University
Pune, MH
04.2010

B.Com -

Mumbai University
Vasai, Palghar, MH
03.2007

Skills

  • Tally 81
  • Data Interpretation
  • Effective Team Collaboration
  • Service Excellence
  • Analytical Problem Solving

Certification

JAIIB, Indian Institute of Banking and Finance, 01/01/15

Projects

Working Capital Management, Study of Working Capital Management and Ratio Analysis at Alliance Hospital, Nallasopara (Thane).

Hobbies and Interests

  • Swimming
  • Cycling

Accomplishments

  • Spot reward for the best performer of the quarter in Eclerx Services Ltd.

Disclaimer

  • The above information is true to the best of my knowledge.

Timeline

Manager [FCRM]

RBL Bank Ltd.
04.2022 - Current

Officer [Digital Banking/Payment System]

Vasai Vikas Sahakari Bank Ltd.
03.2014 - 03.2022

Financial Analyst

Eclerx Services Ltd.
01.2010 - 08.2012

MBA - Finance

Pune University

B.Com -

Mumbai University

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Swapnil Vasant Vaity