Swapnil Vinerkar
Guest Services Officer
Mumbai
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Waiter
Royal Caribbean Cruises
Miami
10.2021 - 04.2022
- Used cash registers and credit card machines to cash out customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Assistant Waiter
Royal Caribbean Cruises
Miami
09.2019 - 03.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Attendant
Royal Caribbean Cruises
Miami
10.2018 - 06.2019
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
Assistant Waiter
Oberoi Hotels and resorts Mumbai
Mumbai
06.2015 - 09.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
- Met with chef to review daily specials and menu changes.
- Used cash registers and credit card machines to cash out customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Front Office Associate Trainee
Trident Hotels Mumbai
Mumbai
11.2013 - 02.2014
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques and industry.
- Shadowed senior team members to learn all related jobs and tasks.
- Worked in all core Departments in the hotel (Food and Beverage,Front Office,kitchen).
- Has worked in front office ensuring guests satisfaction resolving issues.
- Learned and operated PMS(Opera) filled Reg cards and C forms.
- Filled Logs for guests issues and managed front desk handled Cash and well aware of foreign Exchange and currency conversion have typing speed of 35.
Education
Bachelor of Science - Hospitality
Sophia College Mumbai University
Mumbai,India 06.2012 - 04.2015
High School Certificate -
Maharashtra Board
Mumbai India 06.2010 - 04.2011
Diploma in Information Technology - Computer Basics
Certificate in Information Technology
Mumbai,India 04.2009 - 05.2009
Skills
Billing and Invoicing
Timeline
Assistant Waiter
Royal Caribbean Cruises
10.2021 - 04.2022
Assistant Waiter
Royal Caribbean Cruises
09.2019 - 03.2020
Restaurant Attendant
Royal Caribbean Cruises
10.2018 - 06.2019
Assistant Waiter
Oberoi Hotels and resorts Mumbai
06.2015 - 09.2018
Front Office Associate Trainee
Trident Hotels Mumbai
11.2013 - 02.2014
Bachelor of Science - Hospitality
Sophia College Mumbai University
06.2012 - 04.2015
High School Certificate -
Maharashtra Board
06.2010 - 04.2011
Diploma in Information Technology - Computer Basics
Certificate in Information Technology
04.2009 - 05.2009
Similar Profiles
RAUL PARQUETRAUL PARQUET
Senior Manager at ROYAL CARIBBEAN CRUISES LIMITED, Celebrity CruisesSenior Manager at ROYAL CARIBBEAN CRUISES LIMITED, Celebrity Cruises
Robert CarlinRobert Carlin
Oracle Exadata DBA at Royal Caribbean Cruises LtdOracle Exadata DBA at Royal Caribbean Cruises Ltd
Lydia OmondiLydia Omondi
Youth Counselor at Royal Caribbean Cruises LtdYouth Counselor at Royal Caribbean Cruises Ltd