Swapnil Vinerkar
Guest Services Officer
Mumbai
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Waiter
Royal Caribbean Cruises
Miami
10.2021 - 04.2022
- Used cash registers and credit card machines to cash out customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Assistant Waiter
Royal Caribbean Cruises
Miami
09.2019 - 03.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Attendant
Royal Caribbean Cruises
Miami
10.2018 - 06.2019
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
Assistant Waiter
Oberoi Hotels and resorts Mumbai
Mumbai
06.2015 - 09.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
- Met with chef to review daily specials and menu changes.
- Used cash registers and credit card machines to cash out customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Front Office Associate Trainee
Trident Hotels Mumbai
Mumbai
11.2013 - 02.2014
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques and industry.
- Shadowed senior team members to learn all related jobs and tasks.
- Worked in all core Departments in the hotel (Food and Beverage,Front Office,kitchen).
- Has worked in front office ensuring guests satisfaction resolving issues.
- Learned and operated PMS(Opera) filled Reg cards and C forms.
- Filled Logs for guests issues and managed front desk handled Cash and well aware of foreign Exchange and currency conversion have typing speed of 35.
Education
Bachelor of Science - Hospitality
Sophia College Mumbai University
Mumbai,India 06.2012 - 04.2015
High School Certificate -
Maharashtra Board
Mumbai India 06.2010 - 04.2011
Diploma in Information Technology - Computer Basics
Certificate in Information Technology
Mumbai,India 04.2009 - 05.2009
Skills
Billing and Invoicing
Document control
Word processing
Cash Handling
Problem-solving skills
Bookkeeping
Typing speed of 35
Timeline
Assistant Waiter
Royal Caribbean Cruises
10.2021 - 04.2022
Assistant Waiter
Royal Caribbean Cruises
09.2019 - 03.2020
Restaurant Attendant
Royal Caribbean Cruises
10.2018 - 06.2019
Assistant Waiter
Oberoi Hotels and resorts Mumbai
06.2015 - 09.2018
Front Office Associate Trainee
Trident Hotels Mumbai
11.2013 - 02.2014
Bachelor of Science - Hospitality
Sophia College Mumbai University
06.2012 - 04.2015
High School Certificate -
Maharashtra Board
06.2010 - 04.2011
Diploma in Information Technology - Computer Basics
Certificate in Information Technology
04.2009 - 05.2009