Swapnil Vitkar
Assistant Manager
Mumbai
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
6
6
Languages
Work History
Assistant Manager
Gebbs Healthcare Solutions PVT LTD
Mumbai
10.2022 - Current
- Work closely with HOD’s and Senior Management (Directors and Above)
- Weekly updating and Consolidation of Senior Leadership reviews presentations and Dashboards
- Handle Correspondence and confidential financial and budgetary information
- Co-ordinate with external mentors’ calendars and invoices pertaining to agreed consultant contracts.
- Implementing a system to ensure that accurate billing information is entered into the billing system.
- Supervising the revenue cycle department in various duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing.
- Managing staff performance by providing regular feedback, performance reviews, and one-on-one meetings.
- Overseeing the hiring and training of staff.
- Efficiently managing patient complaints in respect of billing and collections.
- Planning and structuring the department workflow and staffing.
- Correctly coding diagnoses and procedures
SR Team Leader
Gebbs Healthcare Solution Pvt Ltd
Mumbai
12.2021 - 10.2022
- Connect to clients with multiple calls and other discussion
forums for discussing the opportunities to overcome the current
challenges and increase the revenue. - Coordinate with General Manager on different operational
issues and promotional activities. - Successful Transitioning the projects newly introduced to the
business. - Managed inventories and kept detailed records of inventory use.
- Identified challenges in inventory and documented production concerns based on regular findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching and conducted training and mentored team members to promote productivity and commitment to friendly service.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Produced weekly, daily, and monthly activity reports and forecasts.
- Managed shrinkage and arranged backup to facilitate smooth flow of operations.
Team Leader
Omega Healthcare Management Services
Bangalore
11.2016 - 11.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Empowered team members by putting coordinated efforts to ensure learning and knowledge sharing are facilitated and leveraged.
- Conducting day-to-day activities and publishing business related reports and providing inputs towards strategizing business plans.
- Discussions with team members regarding performance reviews and resolving conflicts if any between them.
- Creating a pleasant and conducive work environment for the team to work and collaborate.
- Connect to the client on weekly calls and discuss the opportunities to improve the efficiency and effectiveness of the business.
Account Executive - Payables and Receivables
Gebbs Healthcare Solution PVT LTD
Mumbai
04.2015 - 07.2016
- Supported management by processing invoices and documents with consistent on-time delivery.
- Working diligently towards getting resolution on Accounts
Receivables. - Perform pre-call analysis and check status by calling the payer or using IVR or web portal services.
- Assess and resolve enquiries, requests and complaints through
calling to ensure that customer enquiries are resolved at first
point of contact. - Perform analysis of accounts receivable data and understand the
reasons for underpayment, days in A/R, top denial reasons, use
appropriate codes to be used in documentation of the reasons for denials / underpayments. - Post analyzing accounts appropriately routing them to relevant
stakeholders. - Contributed towards building and streamlining the appeals
process.
Education
BBA - Marketing
NMIMS
Mumbai 08.2020 - 06.2023
Skills
Employee performance evaluations
Negotiation
Staff supervision
Budgeting
Cost Control
Operations management
Training
Project Management
Business administration
Staff Management
Strategic planning
Business planning
Accomplishments
- Supervised team of 120+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved additional business by completing all old aging inventory with accuracy and efficiency.
Music
Love to listen the music which heals the soul, and boost the positive energy within ourself.
Timeline
Assistant Manager
Gebbs Healthcare Solutions PVT LTD
10.2022 - Current
SR Team Leader
Gebbs Healthcare Solution Pvt Ltd
12.2021 - 10.2022
BBA - Marketing
NMIMS
08.2020 - 06.2023
Team Leader
Omega Healthcare Management Services
11.2016 - 11.2021
Account Executive - Payables and Receivables
Gebbs Healthcare Solution PVT LTD
04.2015 - 07.2016