SWAPNIL V KAKADE
Nigdi
Summary
Dynamic team leader with a proven track record at TECH MAHINDRA, excelling in project management and employee training. Successfully elevated team performance and fostered career growth through strategic mentorship. Adept at conflict resolution and driving alignment across departments, ensuring exceptional customer service and operational efficiency.
Overview
16
16
years of professional experience
Work History
Team leader
TECH MAHINDRA
01.2013 - 02.2023
- Worked as a customer relations manager.
- Provided mentorship to teams over a two-year period.
- Partnered with telecom giants, 3 Mobile UK and Vodafone NZ.
- Directed OJT activities for a team of 80 employees.
- Conducted training sessions for Vodafone NZ teams.
- Prepared advisors for career progression.
- Elevated the performance of struggling teams to successful outcomes.
- Managed advisors, mentors, and team leaders possessing diverse skills and mindsets.
- Contributed to new project management team.
- Collaborated with other departments to ensure alignment of goals across teams.
SR. Associate
WIPRO
Pune
11.2010 - 04.2012
- Gained experience at United Airlines.
- Provided support at Capital One Auto Finance.
Tele Caller, Team Lead
VINAY & COM
Pune
05.2007 - 06.2010
- Managed enquiries regarding regional vehicle taxation.
- Managed a group of five employees.
Education
BBA(CA) -
D.R.Kakade College of Commerce
Pimpalwandi06-2024
XII -
Sri Mhalsakant College
Nigdi01.2005
X -
Jnana Prabodhini School
Pune01.2003
Skills
- Project management
- Customer service
- Data analysis
- Team building
- Time management
- Employee training
- Team motivation
- Leading team meetings
- Conflict resolution
- Deadline management
- Strategic planning
- Call center operations
- Leadership
- Risk management
- Goal setting
- SMART goals
- Coaching and mentoring
- Adaptability
Languages
- Marathi
- Hindi
- English
Hobbies and Interests
- Sports
- Digital Marketing
Disclaimer
I do declare that the particulars of information and facts stated herein above are true, Correct and complete to the best of my knowledge and belief.
Technical Profile
BBA(CA), 2024, D.R.Kakade college of commerce, Pimpalwandi, Savitribai Phule Pune University, Pune, A, XII, 2005, Sri Mhalsakant College, Nigdi, Maharashtra board, 66%, X, 2003, Jnana Prabodhini School, Pune, State Board, 76.13%, Cricket, Athletics
Personal Information
- Father's Name: Vishanu Radhuji Kakade
- Date of Birth: 01/10/88
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Team leader
TECH MAHINDRA
01.2013 - 02.2023
SR. Associate
WIPRO
11.2010 - 04.2012
Tele Caller, Team Lead
VINAY & COM
05.2007 - 06.2010
BBA(CA) -
D.R.Kakade College of Commerce
XII -
Sri Mhalsakant College
X -
Jnana Prabodhini School
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