Swapnil Zagade
Reliance Jewels Cluster Manage
Navi Mumbai
Summary
I am willing to give total support the organization that I am in, with the knowledge and talents that I have, in order to achieve organization's goals and create mutual benefits.
Overview
21
21
years of professional experience
Work History
Cluster Manager , Senior Jewelry Store Manager
Reliance Retail Limited (Reliance Jewels)
9 2019 - Current
- Mainly responsible for day to day operations of the stores managed
- Coordinate with Customer Sales Associates with their Personal Target as well as Store Target set by HOD
- Generate and Review KPI's & Sales Report
- Ensure the store is clean and presentable for customers
- Regularly doing Audits of the store physical & practical condition to ensure to everyone is following brand SOP
- Maintaining Daily Sales Report as well as CSA wise Report
- Follow up with existing customer with their orders status on daily basis
- Ensure that customer problems and complaints are handled professionally, effectively, maintained at a minimum level and resolved up to the highest level of customer satisfaction
- Expert handling and management
- Generating new business from corporate sales orders outside the store premises by meeting the right target audience
- Fulfilling all store management needs as required
- Taking care
- Store Assets as well as the inventory as per SOP
- Ensuring all the staff are updating Non Conversation customer Data in system so I can easily review all staff
- Ensuring the each and every product in store is in good condition, if found damages immediately notice to JDC via maintaining list
- Ensure all the store levels issue will resolved in same day.
- Resolved customer complaints effectively, fostering positive relationships with clientele and ensuring their satisfaction with products and services provided.
- Developed detailed plans based on broad guidance and direction.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Oversaw store budgeting process, identifying opportunities for cost reduction while maintaining quality standards.
- Mentored junior team members on effective selling techniques that led to increased revenue generation from upselling and cross-selling efforts.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained accurate financial records through diligent bookkeeping practices including monitoring daily cash flow transactions.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed employee training programs to enhance product knowledge and improve sales skills among staff members.
- Cultivated strong relationships with vendors, negotiating favorable terms for product purchases and delivery schedules.
- Established team priorities, maintained schedules and monitored performance.
- Conducted mandatory health, safety and maintenance checks in cluster shops.
- Scheduled fire equipment servicing for shops within cluster.
- Established strong relationships with key stakeholders through regular meetings, reports, and presentations on cluster progress.
- Monitored facility managers and staff performance through quarterly review assessments.
Store Manager
Swarovski
4 2019
- Ensure proper merchandising
- Coordinate sales executives in achieving business objective & goals set by OPS manager and management
- Ensure that customer problems and complaints are handled professionally, effectively, maintained at a minimum level and resolved up to the highest level of customer satisfaction
- Follow up with existing customers and keep them updated on product information
- Ensures all items sold are in good quality and customer satisfaction was achieved at the end of the sale
- Expert handling and management
- Generating new business from corporate sales orders outside the store premises by meeting the right target audience
- Fulfilling all store management needs as required.
Store Manager
MAX FASHION (LANDMARK GROUP)
05.2017 - 03.2019
- Regular Doing Audits of the store physical & practical condition to ensure to everyone is Following Brand SOP
- Generate And Review the KPI'S & Sales Reports
- Ensure that store is clean and presentable for customers
- Maintain &monitor store inventory
- Giving training to new employs for the sales & departments knowledge and stock receiving & outward process
- Weekly training conducting every departments
- Doing Spot check Audit for cashiers and store safe
- Making flexible schedule for early morning regular shifts & night shift
- Maintaining store standard as par brand SOP.
Store Manager
LC Waikiki
05.2015 - 03.2017
- Ensures that LC Waikiki standards are implemented and followed constantly in the store
- Preparing the schedules of Store team efficiently
- Maximizing store productivity and efficiency
- Establishing excellent customer service and satisfaction
- Establishing and maintaining high standards of store layout and visual merchandising in Line with the corporate standards
- Achievement of the given sales targets, productivity
- Achievement of the agreed/given Internal Audit Performance
- Controlling the shrinkage rates and all expenses and improving the conversion rates
- Team Management, right people at right place and task allocation
- Ensuring Weekly and Monthly sales & operational target v/s achievement
- Effective communication to the ASM / sales staff in terms of weekly/monthly targets & achievements
- Ensuring 100% compliance towards SOP manual
- Analysing competitors and their marketing strategies
- Responsible for customer satisfaction, higher footfall generation & maximum conversion
- Being in line with the fast fashion of the Brand as well as the market, also implementing the same in the store through visual merchandising.
SHIFT INCHARGE
NUANCE GROUP FASHION & LUXURY DUTY FREE with Montblanc
01.2014 - 05.2015
- Responsible for the sales turnover of the boutique and for meeting the sales turnover targets
- Establish budget, track sales and expenses
- Maintain budget and related costs within established guidelines
- Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan and operating profit
- Build and implement a yearly Boutique action plan to achieve goals and provide on-going analysis of boutique's strengths, weaknesses, opportunities and threats
- Review competition trends and recommend and initiate changes for maximizing goals and objectives
- Ensure that each customer receives outstanding service by providing a customer friendly environment by maintaining outstanding standards, solid product knowledge and all other components of customer Service
- Develop high potential client and collectors portfolio
- Act as a Brand ambassador endorsing values of brand and group
- Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits
- Ensure appropriate merchandise stock levels and assortment in all departments; ensure selling floor is adequately stocked
- Hire, lead, and act as advisor to boutique team regarding projects, tasks and operations
- Formulate sales team's goals and objectives and motivate staff to attain them.
ASSISTANT STORE MANAGER
Tommy Hilfiger
03.2012 - 01.2014
- Maximise store sales and revenue
- Responsible banking (cash sale banking)
- Ensures the highest level of Customer service in accordance with Company expectations
- Actively seek feedback from customers to understand customer service, and Customer feedback to the Company
- Plan staffing Rosters that ensure Customer Service and minimize overtime hours
- Ensure all staff receives all appropriate information provided by the company
- Provide regular feedback to retail management regarding store Motivation/moral
- Arrange the collections in store according to the Company's merchandising policy and Ensure the implementation of the Company's merchandising plans
- Managed other store functions like store maintenance, etc
- Responsible for daily, weekly and monthly sales reports.
FLOOR MANAGER
Jack Jones Vero Moda & Only Bestseller Retail India pvt ltd
12.2010 - 03.2012
- Assisting ASM for Day to Day Activities) for Only Floor
- Achieving daily & monthly target given by store
- Analysing the Brand Performance
- Analysing Reports and KPI's
- Monitor and manage Performance of sales staff
- Providing shopping experience to increase customer Satisfaction
- Maintaining Customer Database
- Updating customers for new arrivals as well the promos by personalized callings
- Handling Customer queries/Complaints
- Tracking fast movers and slow movers in each category weekly basis
- Understanding of the merchandise and giving active feedback to merchandisers and Giving feed about Merchandise availability for Ordering
- Merchandise display and arrangement size wise, style wise, etc as per the instructions of the SM & VM & display on the Mannequins.
ASSISTANT STORE MANAGER
Planet Fashion Madura Garments
03.2007 - 12.2010
- Was responsible for store openings, store closing, stock takings global count on daily basis
- Better Worked for brands like Allen Solly, Van Heusen, Louis Philippe, Peter England
- Understanding of the merchandise and giving active feedback to merchandisers
- Understanding the local trends of the customers' demands and feedback
- Providing customer delight experience and maintaining good relations with franchisee and all other EBO & MBO Stores in the city
- Merchandise display and arrangement size wise, brand wise, style wise, etc as per the instructions of the SM & Responsible to do global count on daily basis
- Maintain proper books of records as per the requirement of the company
- Inward outward register, alteration register, exchange register etc
- Merchandise display on the mannequins
- Stock replenishment
- Merchandise ordering on weekly basis
- Tracking fast movers and slow movers in each category.
SALES ASSOICATE & CASHIER
Pantaloon Retail India Ltd
05.2004 - 02.2007
- Tracking fast movers and slow movers in each category
- Recording footfall hourly, sales, conversion & ticket size
- Ensuring merchandise is stacked properly and taking care of VM
- Handling customer complaints ensuring their satisfaction with the product and brand
- In warding & out warding of Stocks
- Stock replenishment
- In-store promotional activities.
SALES ASSOICATE & CASHIER
LIBERTY REVOLUTIONS
04.2003 - 03.2004
- Display of products according to style, size, as per instruction & handling cash & credit transactions
- Ensure timely replenishments of core merchandise as per schedule in order
- Ensuring merchandise is stacked properly and taking care of VM
- Maintain proper books of records as per the requirement of the company
- Ensuring merchandise is stacked properly and taking care of merchandise.
Education
Accomplishments
- Got an opportunity to work with Jack Jones, Vero Moda & Only store Launching team for Store Opening at Mumbai, Pune, Ahmadabad
- Achieved the highest sales for a day (1.30 CR) & Month (3 CR) in Pan India
- Awarded as Best visual merchandising In Whole West Zone
Personal Information
- Height: 5.7 CM
- Weight: 69 KG
- Date of Birth: 04/10/1985
References
References on Request
Timeline
Store Manager
MAX FASHION (LANDMARK GROUP)
05.2017 - 03.2019
Store Manager
LC Waikiki
05.2015 - 03.2017
SHIFT INCHARGE
NUANCE GROUP FASHION & LUXURY DUTY FREE with Montblanc
01.2014 - 05.2015
ASSISTANT STORE MANAGER
Tommy Hilfiger
03.2012 - 01.2014
FLOOR MANAGER
Jack Jones Vero Moda & Only Bestseller Retail India pvt ltd
12.2010 - 03.2012
ASSISTANT STORE MANAGER
Planet Fashion Madura Garments
03.2007 - 12.2010
SALES ASSOICATE & CASHIER
Pantaloon Retail India Ltd
05.2004 - 02.2007
SALES ASSOICATE & CASHIER
LIBERTY REVOLUTIONS
04.2003 - 03.2004
Cluster Manager , Senior Jewelry Store Manager
Reliance Retail Limited (Reliance Jewels)
9 2019 - Current
Store Manager
Swarovski
4 2019
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