Swapnil Dhamapurkar

1. Customer Requirement Analysis:

· Customer Interaction: Engage with customers to understand their needs and requirements.

· Scope Management: Define and manage the scope of projects to ensure all deliverables are met.

· Project Planning and Management: Develop detailed project plans, schedules, and budgets. Efficiently manage resources to optimize project delivery.

2. Production Management:

· File Handling: Send files to functional teams and translators, track progress using Excel, and follow up on any delays.

· Project Leadership: Lead and oversee multiple localization projects, ensuring they meet client specifications, deadlines, and quality standards.

· Delivery Coordination: Ensure timely delivery of files to the Project Manager (on-site manager).

· Cross-Functional Collaboration: Work closely with linguists, engineers, and vendors to coordinate project workflow and address any issues that arise.

· Process Improvement: Implement and streamline project management processes to boost productivity, reduce costs, and enhance overall service delivery.

3. Finance Management:

· Gemini Management: Create, update, and review budgets in Gemini; raise Purchase Approvals (PA) and Purchase Orders (PO); set projects to complete status.

· Financial Activities: Handle invoicing, forecasting, and month-end financial activities.

4. Queries Management:

· Customer and Vendor Queries: Address and resolve queries from customers and vendors promptly.

5. Other Tasks:

· Customer Calls and Escalations: Attend and manage customer calls and handle any escalations effectively.

· Customer Management: Maintain clear and effective communication with customers.

· Mentorship: Guiding and Mentoring Junior Project Management Team Members

· Tool Utilization: Use project management tools and software to track project progress, manage workflows, and generate comprehensive reports for stakeholders.

• Primary Contact for Composition Projects: Serve as the main point of contact for all simple composition projects, handling client communications and project goals.
• Coordination: Coordinate with USA and UK journal managers, supervisors, and authors via email to ensure smooth project execution.
• Query Resolution: Resolve both internal and external queries promptly and monitor project progress to ensure timely delivery.
• Client Communication: Communicate effectively with clients or employers about project details, goals, and any missing information/material.
• Project Monitoring: Daily monitoring of the project progress to ensure that projects are on track.
• Cross-Site Coordination: Coordinate with multiple sites and production teams to ensure consistency and quality across all projects.
• Reporting: Prepare and maintain MIS reports and billing reports on a weekly basis.
• Customer Feedback Investigation: Investigate customer feedback, identify the root cause of any complaints, and involve all supporting teams to meet Service Level Agreements (SLA).
• Timely Response: Respond promptly to any client or production emails.
• Status Reporting: Maintain and share daily/weekly production and status reports with relevant stakeholders.
• Client Updates: Keep clients regularly updated on project progress and escalate issues to different levels according to the Estimated Time of Arrival (ETA).
• SLA Compliance: Ensure that all projects meet SLA and exceed client expectations.

• Client Communication: Handle client queries via email and phone, ensuring prompt and professional responses.
• Internal Coordination: Coordinate with internal teams to address and resolve any issues, ensuring smooth workflow.
• Record Maintenance: Maintain daily and weekly production records in Excel, ensuring accuracy and up-to-date information.
• Back-End Support: Handle other back-end related tasks as required, contributing to the overall efficiency of the office.
• Administrative Duties: Perform basic administrative duties, including printing, sending emails, and ordering office supplies.
• Front Office Assistance: Assist the front office team with various tasks, ensuring smooth operations.
• Delivery Team Coordination: Assist and coordinate with the delivery team to ensure timely and accurate deliveries.
• Timely Communication: Maintain timely and effective communication with clients and business partners, ensuring all parties are informed and updated.