Ms excel
SWAPNIL S YADAV
Back Office Manager
Deep City Bldg. No.11 Co Hsg Society, Deep City Complex, New Panvel
Summary
Responsible Back Office Executive dedicated to successfully handling wide range of technical, administrative and executive-support tasks. Skilled relationship builder comfortable working with different personalities. Advanced computer skills in MS Office Suite and mastery of office management, staff development and bookkeeping. Organized Back Office Executive offering 14 years of hands-on experience providing managerial and administrative support to staff working in front office. Professional Back Office Executive with excellent interpersonal skills and extensive customer service and sales experience. Team-oriented leader proficient in time-management and improving efficiency. Experienced Back Office Executive with strong organizational and management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Back Office Manager
Vijay Sales (India) Pvt Ltd
Mumbai
09.2008 - Current
- Worked with IT department to address technology issues and shortfalls.
- Advised on technical improvements to enhance internal systems and processes.
- Achieved financial objectives through annual budget preparation, expenditure controls and variances analysis.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
- Performed database management and analysis of business functions and processes.
- Designed and implemented office policies and enforced standards.
- Organized office operations, leading daily activities and controlling correspondence.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Completed special projects through planning, guidance and tracking metrics.
- Supervised processing of orders, order tracking and delivery of goods
- Assessed special reports, summarizing information and identifying trends to guide decision making.
- Supervised clerical staff to guide overall strategic direction.
- Responsible for managing accounting operations, cash, card and evoucher reconciliation
- Received purchase orders and processed invoices for payment.
- Maintained inventory and internal Audits.
- Analyzed trends and reported on areas of improvement or change.
Sales Associate
Westside (Trent Ltd)
Mumbai
04.2006 - 12.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Education
Bachelor of Commerce - Financial Accounting
Mumbai University
Mumbai 06.2005 - 2008.03
Skills
Credit and collections
Software
Ms word
Ms-office
CorelDraw
Interests
Riding
Listing Music
Timeline
Back Office Manager
Vijay Sales (India) Pvt Ltd
09.2008 - Current
Sales Associate
Westside (Trent Ltd)
04.2006 - 12.2007
Bachelor of Commerce - Financial Accounting
Mumbai University
06.2005 - 2008.03
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