Swapnil Suresh Barapatre
Assistant Manager
Pune
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
WNS Global services Pvt Ltd
Pune
03.2023 - Current
- Handling 2 teams of 50 associates along with 2 leads into Supply Chain Operations (Backend Process)
- Responsible to process all data (Event Review) into the tools with the help of team before the 20 hours of Cut Offs
- Handling huge volume assigning daily tasks to the team lead and the DRA’s with the help of Excel (Manually) and other tools
- Monitoring hourly capacity and productivity with more than 96% of quality
- Taking huddle with teams to meet regular targets and sharing feedbacks on Quality
- Arranging Quality sessions and refreshers for new updates
- Weekly review with General Manager on operations
- People Management, Shrinkage and Attrition management
- Weekly Roster management as per the capacity and volume expected as per WFM
- Taking weekly review of Leads to set an expectation on performance to achieve the KRA
- Setting expectations to assign higher bucket to the leads or associates to meet the cutoffs
- Setting customer expectations with the entire team
- Daily calls with stake holders to review critical errors and providing RCA and PLA
- As a team leader handling team of 25 to 30 associates, which are actually processing the invoices and shipments, working on UPS project
- Managing US, Europe stakeholders, and the Quality of the invoice submitted by the team members
- Preparing daily MIS and providing feedback to the associates on their quality performance
- Managing Shrinkages and Attrition, finding root cause in the operation, maintaining quality performance of team by motivating them to achieve KRA’s
- Providing training to the new associates in the team about the process
- Sharing Feedback on audit reports and try to maintain accuracy rate of team performance
- Taking refresher session on stakeholder updates
- Weekly Review with team and Project Head
- Giving Presentation to the Stakeholders on Skipped Shipments and transfer shipments audit of entire process
- Daily Zoom call connect with Stakeholders to control the production activity to streamline the business operation
- Handling Client escalations via mail and Control Tower call/chat
- Taking Refreshers with the help of training and quality team
- Managing Billing losses by taking appropriate action and decision
- Data analysis to increase SPH (Shipments per Hour) and correlating the performance with different ratios to find out the solution on causes
- Monitoring real time performance of associates to keep track on the Shipments and invoices volume completed by an associates to increase SPH
- Karvy Stock Broking:
- Carried out my work with Karvy Stock Broking Ltd from, th2015
- 2years 5 month of experience as a, Leader and 2 years as Equity Advisor at Hyderabad Head Office
- Responsible to handle team of 20-25 Equity Advisors, their compliance issues and KRA’s with a proper guidelines
- Creating new market product awareness (Research Reports) via giving presentation to the team
- Revenue Generation of Maharashtra Area (Clusters: Nagpur &Pune) with the help of team members (Equity Advisors)
- Handling the HNI and Priority Clients of Karvy Stock Broking Ltd, providing Investment decisions in Equity Derivatives & Currency Derivatives Market looking towards the Risk appetite of the clients via coordinating with Research Desk and generating revenue for the company
- Selling 3rdparty products Mutual Funds, Insurance via calling existing clients
- Responsible for the cost of the team to achieve monthly team targets
- Maintaining daily MIS reports of the team
- Escalating client issues to the service department, higher authorities and coordinating with the Cluster Managers and Area Sales Managers on branch level to get the issue or escalations resolved
- Coordinating with RMS (Risk Management Surveillance) and Back office for error trades and auction settlement
- Mapping of Financial Advisor to Equity Advisor and monitoring their performance
- Pay in – Pay out management of clients through interacting with funds department (Reconciliation)
- Good in various investment products like equities, Future & Options, currency derivatives, Mutual funds, Insurance and other wealth management products
- Provided training to the new jonnies in the Company:
- Training on Financial Tools & Company Products
- Training regarding Compliance and risk Management (Do’s and Don’ts in Advisory), ICICI Securities at Pune on Mutual Fund Simplified
- Tracking Mutual fund industry in India and advising different MF schemes to various retail clients.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Leader
Tech Mahindra Ltd
Pune
03.2020 - 03.2023
- Project title “Overview of Different Verticals of UltraTech Cement
- Ltd”
- Major role in accounts and finance department
- Areas of Aptitude:
- Portfolio Analysis and Portfolio Management
- Equity Derivatives and Currency Derivatives Trading and settlement
- Portfolio Risk Suitability analysis
- Identifying new product offerings in the market
- How to interact with different types of investors with different risk appetite
- Team handling, Compliance & Operational Risk
- Time Management
- Funds Reconciliation
- Quality Management
- Root Cause Analysis
- Team shrinkages
- Stake Holder Management
- Academic Qualifications:
- PGDM (Finance), Pune and scored 57.57%
- B.com–S.P
- College, Chandrapur (RTMNU) and scored 49.09%
- Intermediate - Rajiv Gandhi College, Chandrapur (Nagpur Board) and scored 44%
- Key Academic Projects
- Studied and tracking cement sector and did fundamental analysis of six cement companies
- Participating twice in a week in knowledge sharing sessions based on current news on GESC analysis Organized by Bharat Dalal Sir
- Project on analysis of Financial Ratios and Financial Modeling on Bharat Heavy Electricals Ltd.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Held weekly team meetings to inform team members on company news and updates.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Associate Vice President
Karvy Stock Broking Limited
Hyderabad
10.2015 - 02.2020
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Established performance goals for department and provided methods for reaching milestones.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Clarified roles, responsibilities and expectations of staff.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
PGDM - Finance
Pune Institute of Business Management
Pune 06.2014 - 04.2016
Bachelor Of Commerce - Accounting And Business Management
Sardar Patel Mahavidhyalaya Chandrapur
Chandrapur 06.2011 - 05.2013
Skills
Technical Proficiency & Certificationundefined
Timeline
Assistant Manager
WNS Global services Pvt Ltd
03.2023 - Current
Team Leader
Tech Mahindra Ltd
03.2020 - 03.2023
Associate Vice President
Karvy Stock Broking Limited
10.2015 - 02.2020
PGDM - Finance
Pune Institute of Business Management
06.2014 - 04.2016
Bachelor Of Commerce - Accounting And Business Management
Sardar Patel Mahavidhyalaya Chandrapur
06.2011 - 05.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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