Swapnil Vitkar
Indore
Summary
Results-driven leader with expertise in team management and resource optimisation. Streamlined processes to enhance operational efficiency and accountability. Developed innovative strategies to boost productivity and elevate client service. Cultivated strong relationships with stakeholders to align initiatives with organisational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
R1 RCM.
Indore, India
03.2026 - Current
- Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
- Implemented new inventory management system, reducing waste and cutting costs by 15%.
- Optimised resource allocation, ensuring maximum productivity and minimal downtime.
- Facilitated continuous improvement initiatives, encouraging innovation and excellence in operations.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Established performance metrics, driving accountability and recognising outstanding achievements.
- Advised senior management on facilities needs and delivered ongoing operational support.
Assistant Manager
GeBBS Healthcare Solutions
Navi Mumbai
06.2023 - 03.2026
- Improved customer service experience by effectively managing complaints and increasing satisfaction.
- Optimised staff productivity by managing daily tasks effectively.
- Evaluated operational processes to identify and address inefficiencies.
- Recognised challenges, evaluated data, and delivered resolutions.
- Analysed performance data to support strategic decisions and drive growth.
- Presented findings to senior management for strategic decision-making.
- Streamlined client onboarding processes for seamless transitions.
- Adapted communication methods to align with client needs, fostering effective interactions.
Senior Team Leader
GeBBS Healthcare Solutions
Navi Mumbai
12.2021 - 06.2023
- Facilitated training sessions on new software and processes, enhancing team competency and adaptability.
- Conducted performance reviews, providing constructive feedback and tailored development plans to enhance team member growth.
- Cultivated work environment prioritising personal responsibility, continuous improvement, and high-quality results.
Team Leader
Omega Healthcare Management Services
Bengaluru
12.2018 - 11.2021
- Reviewed resource necessities, allocated duties, and developed timetables for assignments to ensure timely completion.
- Fostered an environment that encouraged collaboration and high performance among employees.
- Partnered with General Manager to tackle various operational issues.
- Incorporated new projects into daily operations to enhance workflow integration.
- Maintained communication with clients to resolve challenges and support revenue growth.
Sr. Quality Assurance
Omega Healthcare Management services Pvt Ltd
Bengaluru
01.2018 - 12.2018
- Executed audits to enhance accuracy in daily production processes.
- Established communication pathways for timely QA updates, improving team alignment.
- Designed and delivered workshops to elevate skill sets of underperforming staff.
- Worked with clients to create strategies for improving performance of bottom-tier employees.
- Enhanced client service by contributing innovative business ideas.
Quality Assurance
Omega Healthcare Management Services
Bengaluru
04.2017 - 12.2017
- Executed daily audits to verify accuracy of previous day's team output, ensuring quality standards were met.
- Facilitated team discussions on QA feedback and client updates to foster continuous improvement.
- Conducted weekly refreshers for bottom performers to elevate their skills and improve overall team performance.
Sr. AR Executive
Omega Healthcare
Bangalore
11.2016 - 04.2017
- Conducted pre-call analysis to verify payer status, enhancing communication effectiveness.
- Analysed accounts receivable to identify factors contributing to prolonged A/R days, facilitating targeted resolution strategies.
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
AR Executive
GeBBS Healthcare Solutions
Navi Mumbai
04.2015 - 07.2016
- Addressed accounts receivable challenges to enhance cash flow management.
- Examined accounts receivable to identify factors contributing to extended days in A/R, facilitating targeted resolution efforts.
- Executed pre-call analysis to verify account status, improving communication with payers.
- Contributed to developing and improving the appeals process.
Education
Master of Business Administration - Leadership and Entrepreneurship Management
Amity University
Panvel, MH, India01-2025
Bachelor of Business Administration - Marketing
NMIMS
Mumbai, MH, India01-2024
Skills
- Lean Six Sigma
- Performance management
- Strategic planning
- Revenue optimisation
- Receivables management
- Risk management
- Continuous improvement
- Resource optimisation
- Team leadership
- Leadership development
- US healthcare systems
- Recruitment strategies
- Interpersonal communication
Certification
- Lean Six Sigma Black Belt certified
- Lean Six Sigma Green Belt certified
- 5 S Certified
- 5 Why Certified
- Value Stream Mapping certified
Custom
I hereby declare that all the information given by me above is correct and if there are any discrepancies found, I may be disqualified from the selection process of the company.
Timeline
Operations Manager
R1 RCM.
03.2026 - Current
Assistant Manager
GeBBS Healthcare Solutions
06.2023 - 03.2026
Senior Team Leader
GeBBS Healthcare Solutions
12.2021 - 06.2023
Team Leader
Omega Healthcare Management Services
12.2018 - 11.2021
Sr. Quality Assurance
Omega Healthcare Management services Pvt Ltd
01.2018 - 12.2018
Quality Assurance
Omega Healthcare Management Services
04.2017 - 12.2017
Sr. AR Executive
Omega Healthcare
11.2016 - 04.2017
AR Executive
GeBBS Healthcare Solutions
04.2015 - 07.2016
Master of Business Administration - Leadership and Entrepreneurship Management
Amity University
Bachelor of Business Administration - Marketing
NMIMS