Swara Surve

• Calendar management, updating schedules and handling meeting requests judiciously, together with organizing agendas, resources and keeping meetings on track
• First point of contact for everyone who wishes to meet General Manager
• Participation in meetings to take notes (only if asked to), with follow-up action and coordination with internal teams.
• Facilitated travel, dining, hotel and other logistical arrangements for GM and guests (global & Local)
• Quality checks and Services like Daily checks on upcoming travel,
• Monitoring schedule change and update accordingly , Ensuring Visa validity / transit rules and regulations is checked for hassle free travel
• Manage business cards and maintain database
• Support in preparation of administrative documentation, including reimbursements
• Organize GM's cabin and desk
• Maintain GM's To-Do Lists
• Proactive assistance in office administration and employee engagement as and when required.
• Handle requests for industry events, public functions, etc
• Creating mailers & communications for events or announcements within the organization.
• CSR coordinator for country aligned with company CSR Strategies and successful implementation of CSR activities & funds.
• Actively supporting Human resource dept.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Filed paperwork, sorted and delivered mail and maintained office organization.
• Administered compensation, benefits and performance management systems at direction of supervisor.
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Processed employee termination paperwork at direction of supervisory staff.
• Coordinated itineraries and scheduled appointments for human resources staff.
• Organized new employee orientation schedules for new hires.
• Assisted with on-boarding process of new hires.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Converted employee status from temporary to permanent.
• Recruited and screened qualified potential employees.
• Set up orientations and initial training for new employees.
• Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
• Compiled employee records from individual departments to maintain central files.

HUMAN RESOURCE SUPPORT

• Talent Acquisition - Recruitment & Selection
  - Ensured appropriate JD's Provided to hiring managers for the role
  - Supported to schedule 101 + interviews since July ’21 for the shortlisted
  candidates with Local, Global, Region & CEO as per required candidature
  movement.
  - Ensured to prepare the 10 + candidate evaluation form basis the
  competencies mentioned in JD.
  - Noted feedback for the interviewed candidates from stakeholders.
  - SHL Test SPOC - Ensured to send 50 +tests to selected candidates
  following up with them along with downloading and sending the
  completed test reports to HR Head.
  – Support in creating assessment on SHL as per the Role.
• Consultant Payroll Management:
  - Ensured smooth Joining formalities for the consultants
  - Ensured the attendance was sent in timely manner to the Third party
  payroll (Manpower Solutions) on monthly basis.
  - Ensured to follow-up for timely salary to the consultants.
  - Ensured the revision of contract with the necessary changes as per new
  govt. mandates

HR Communication and support to Talent Management:
-Support for Internal Job Posting & Joining announcements – drafting
and getting the communication approved from line manager and HR
- Managed & collaborated with external vendor for IJP operational
process by making groups and following up to send the assessment and
completing on time.
- SPOC for HR email box for all HR & Organizational mail sent to employees. - Employee File Creation: Creating physical file folders of employees
documents
- Providing data to HR team for Insurance purpose for all new joiners as
they join.

• Induction & Onboarding

-Onboarding: To ensure smooth and pleasant on boarding experience
for all new joiner's
- Ensuring the Joining email for new employee is sent along with Desk
allocation & arrangements of ID card & Visiting Card printing
instructions are been sent to admin.
-Ensure that the Job req. & hiring process is sent to the hiring manager & completed well in advance -Induction: Organizing the Induction and execution of the same for all
new joiners Locally and Globally as per the plan sent by the hiring
manager through Workday system.

• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Handled sensitive personal data with discretion.
• Used Amedeus to create and update client electronic records.
• Helped senior managers make effective decisions based on current and accurate reporting.

• Marine travel agency Handling Corporate & seamen ticketing for the respective client
• Issue, reissue & Cancellation of the International Tickets
• Ensure all bookings & reservations are processed accurately, following up with the bookings with client
• Seat assignment, meal request, wheel chair request & also check in for passengers if requested have also been handled.
• Maintained energy and enthusiasm in fast-paced environment.
• Used coordination and planning skills to achieve results according to schedule.
• Developed and maintained courteous and effective working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

• Handling Arrivals & taking care of lost luggage with clearing of the same through customs and Check-in passengers at the counter
• Also
• Knowledge of pre- flight & post- flight documentation with Swiss airlines
• Clearing of inflight Crew members of Swiss Airline through
• Immigrations and escorting them till the flight
• Have also worked with Bahrain air / Sri- Lankan airways / Nas air
• Check-in counters.

• Corporate Clients with their issuances and group bookings
• Identify & cultivate new travel agencies or agents for issuance of bookings with the Bluebird
• Manage existing relationships with key accounts
• Develop a calling strategy to achieve the sales targets for the company that prioritizes agencies by productivity and potential; generate 50 outbound sales calls per week
• Manage the creation of sales presentations, marketing collateral, emails, newsletters and trade shows
• Attend trade shows, organize and staff these shows
• Analyze sales reports for key trends and provide weekly sales updates on activities and opportunities.
• CRS Knowledge GALILEO

• Ticketing, Queues & Refund agent on SABRE for 2 yrs
• Managing bookings which have not gone through due to credit card Take
• Immediate Action on reservations within 24-48 hrs
• Part of a new department proactive solution for our Customers, knowledge of handling Schedule change bookings