Swaraj Das
Bangalore
Summary
Results-oriented Technical Writer with eight years of rich experience in researching, writing, and editing diverse content. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
12
12
years of professional experience
Work History
Technical Writer (UX Writer)
PowerSchool India Pvt Ltd.
12.2020 - Current
- Create an end-to-end documentation plan based on the product's release date.
- Create and modify API guides, Context-sensitive help, Release Notes, Software development kit (SDK), etc.
- Conceptualize, review, and design User Interference Texts, Error messages, and strings for the product.
- Interact with SMEs, the Development team, the Deployment Team, the Testing- Q/A team, Business Analysts, and Customers (mainly US clients) for fact-finding and information-gathering.
- Proofread the documentation and respond to the translation queries raised by the translation team.
- Coordinate with the publishing team and publish the documents to the portal before the due date.
- Conduct customer interviews, obtain feedback about product documentation, and incorporate the comments in consultation with the product management and engineering team.
- Collaborate closely with product managers, engineers, UX designers, UX researchers, and services teams to iterate and deliver a seamless product experience.
- Mentoring junior technical writers, fostering professional growth through knowledge-sharing and skill-development opportunities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Serving as subject matter expert for product features, guiding internal teams and end-users.
- Increased efficiency of review cycles by implementing an automated workflow system for document approvals and revisions.
Technical Writer
GE Digital
Bengaluru, India
03.2020 - 11.2020
- Enhanced team productivity by providing training on advanced authoring tools and techniques.
- Improved documentation quality by implementing standardized templates and style guides.
- Developed comprehensive technical manuals for software products, resulting in improved user experience and satisfaction.
- Collaborated with cross-functional teams to gather product information, ensuring accurate and up-to-date documentation.
- Ensured compliance with industry regulations by adhering to strict guidelines during the documentation creation process.
Cybersecurity Technical Writer
McAfee
Bengaluru, India
04.2019 - 03.2020
- Enhanced cybersecurity documentation by streamlining technical content and simplifying complex concepts for end-users.
- Reduced cybersecurity incidents by creating easy-to-understand policies, procedures, and guidelines for employees.
- Collaborated with subject matter experts to develop accurate and comprehensive security documents for various projects.
- Improved company-wide cybersecurity awareness by crafting engaging training materials and presentations on best practices.
Technical Writer
EFI
Bengaluru, India
11.2017 - 04.2019
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Streamlined the review process for increased efficiency by developing a centralized system to track document revisions.
- Improved team productivity through effective project management, prioritizing tasks based on deadlines, and resource availability.
- Served as subject matter expert on the company's proprietary software products, providing input during design reviews to ensure usability and clarity.
- Mentored junior technical writers, providing guidance on best practices and fostering professional development within the team.
Technical Writer
Microsoft (on the payroll of Spectrum Consultants India Pvt Ltd.)
Bengaluru, India
03.2017 - 11.2017
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Reduced support call volume by providing comprehensive FAQs for product users.
Design Engineer (Technical Publication)
Cyient Ltd
Bengaluru, India
01.2015 - 11.2016
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.
Technician
Sky One Airways (P) Ltd.
04.2012 - 06.2013
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
Education
Bachelor of Science -
Singhania University
RajasthanDiploma Engineering (AME) -
AMEI
Kolkata, India12th -
SRBTV
Kolkata, India10th -
SSV
Kolkata, IndiaSkills
- Adobe Acrobat
- Adobe Captivate
- Adobe FrameMaker
- Attention to Detail
- Chicago Manual of Style
- Cloud-based Services
- Communication
- Confluence
- Content Creation
- Content Management System (CMS)
- Content Review
- Content Strategy
- Copy Editing
- Critical Thinking
- Darwin Information Typing Architecture (DITA)
- Decision Making
- MadCap Flare
- GitHub
- Grammarly
- Help Docs and FAQs
- Hemingway
- HTML
- InDesign
- Infographics
- Information Architecture
- Jira
- Microsoft Office
- Microsoft Manual of Style (MSTP)
- Mentoring Junior Writers
- Oxygen XML Author
- Planning and Organizational
- Problem-Solving
- Research (Audience Analysis and User Experience)
- Self-Motivation
- Snagit
- Team Building
- Time Management
- Visio
- XML
Accomplishments
- Got recognition from the CEO of PowerSchool in Q1 2022.
- Got Bravo award in Q2 2022.
Personal Information
Total Experience: Eight years
Training and Certification
- On Job Training at ATMA
- Certified Scrum Master (CSM) certification, Scrum Alliance
Disclaimer
I hereby declare that the above information I furnished is true and correct to the best of my knowledge.
Timeline
Technical Writer (UX Writer)
PowerSchool India Pvt Ltd.
12.2020 - Current
Technical Writer
GE Digital
03.2020 - 11.2020
Cybersecurity Technical Writer
McAfee
04.2019 - 03.2020
Technical Writer
EFI
11.2017 - 04.2019
Technical Writer
Microsoft (on the payroll of Spectrum Consultants India Pvt Ltd.)
03.2017 - 11.2017
Design Engineer (Technical Publication)
Cyient Ltd
01.2015 - 11.2016
Technician
Sky One Airways (P) Ltd.
04.2012 - 06.2013
Bachelor of Science -
Singhania University
Diploma Engineering (AME) -
AMEI
12th -
SRBTV
10th -
SSV