Swaraj Das
Bangalore
Summary
Results-oriented Technical Writer with eight years of rich experience in researching, writing, and editing diverse content. Expert at delivering high-quality work within tight deadlines. Talented individual collaborates with cross-functional teams for accuracy and clarity of technical content.
Overview
12
12
years of professional experience
Work History
Technical Writer (UX Writer)
PowerSchool India Pvt Ltd.
12.2020 - Current
- Create an end-to-end documentation plan based on the product's release date.
- Create and modify API guides, Context-sensitive help, Release Notes, Software development kit (SDK), etc.
- Conceptualize, review, and design User Interference Texts, Error messages, and strings for the product.
- Interact with SMEs, the Development team, the Deployment Team, the Testing- Q/A team, Business Analysts, and Customers (mainly US clients) for fact-finding and information-gathering.
- Proofread the documentation and respond to the translation queries raised by the translation team.
- Coordinate with the publishing team and publish the documents to the portal before the due date.
- Conduct customer interviews, obtain feedback about product documentation, and incorporate the comments in consultation with the product management and engineering team.
- Collaborate closely with product managers, engineers, UX designers, UX researchers, and services teams to iterate and deliver a seamless product experience.
- Mentoring junior technical writers, fostering professional growth through knowledge-sharing and skill-development opportunities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Serving as subject matter expert for product features, guiding internal teams and end-users.
- Increased efficiency of review cycles by implementing an automated workflow system for document approvals and revisions.
Technical Writer
GE Digital
03.2020 - 11.2020
- Enhanced team productivity by providing training on advanced authoring tools and techniques.
- Improved documentation quality by implementing standardized templates and style guides.
- Developed comprehensive technical manuals for software products, resulting in improved user experience and satisfaction.
- Collaborated with cross-functional teams to gather product information, ensuring accurate and up-to-date documentation.
- Ensured compliance with industry regulations by adhering to strict guidelines during the documentation creation process.
Cybersecurity Technical Writer
McAfee
04.2019 - 03.2020
- Enhanced cybersecurity documentation by streamlining technical content and simplifying complex concepts for end-users.
- Reduced cybersecurity incidents by creating easy-to-understand policies, procedures, and guidelines for employees.
- Collaborated with subject matter experts to develop accurate and comprehensive security documents for various projects.
- Improved company-wide cybersecurity awareness by crafting engaging training materials and presentations on best practices.
Technical Writer
EFI
11.2017 - 04.2019
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Streamlined the review process for increased efficiency by developing a centralized system to track document revisions.
- Improved team productivity through effective project management, prioritizing tasks based on deadlines, and resource availability.
- Served as subject matter expert on the company's proprietary software products, providing input during design reviews to ensure usability and clarity.
- Mentored junior technical writers, providing guidance on best practices and fostering professional development within the team.
Technical Writer
Microsoft (on the payroll of Spectrum Consultants India Pvt Ltd.)
03.2017 - 11.2017
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Reduced support call volume by providing comprehensive FAQs for product users.
Design Engineer (Technical Publication)
Cyient Ltd
01.2015 - 11.2016
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Increased product adoption by creating clear and concise user guides, manuals, and online help resources.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Improved customer satisfaction with well-structured troubleshooting guides addressing common issues.
Technician
Sky One Airways (P) Ltd.
04.2012 - 06.2013
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
Education
Bachelor of Science -
Singhania University
RajasthanDiploma Engineering (AME) -
AMEI
Kolkata, India12th -
SRBTV
Kolkata, India10th -
SSV
Kolkata, IndiaSkills
- Adobe Acrobat
- Adobe Captivate
- Adobe FrameMaker
- Attention to Detail
- Chicago Manual of Style
- Cloud-based Services
- Communication
- Confluence
- Content Creation
- Content Management System (CMS)
- Content Review
- Content Strategy
- Copy Editing
- Critical Thinking
- Darwin Information Typing Architecture (DITA)
- Decision Making
- MadCap Flare
- GitHub
- Grammarly
- Help Docs and FAQs
- Hemingway
- HTML
- InDesign
- Infographics
- Information Architecture
- Jira
- Microsoft Office
- Microsoft Manual of Style (MSTP)
- Mentoring Junior Writers
- Oxygen XML Author
- Planning and Organizational
- Problem-Solving
- Research (Audience Analysis and User Experience)
- Self-Motivation
- Snagit
- Team Building
- Time Management
- Visio
- XML
Accomplishments
- Got recognition from the CEO of PowerSchool in Q1 2022.
- Got Bravo award in Q2 2022.
Personal Information
Total Experience: Eight years
Training and Certification
- On Job Training at ATMA
- Certified Scrum Master (CSM) certification, Scrum Alliance
Disclaimer
I hereby declare that the above information I furnished is true and correct to the best of my knowledge.
Timeline
Technical Writer (UX Writer)
PowerSchool India Pvt Ltd.
12.2020 - Current
Technical Writer
GE Digital
03.2020 - 11.2020
Cybersecurity Technical Writer
McAfee
04.2019 - 03.2020
Technical Writer
EFI
11.2017 - 04.2019
Technical Writer
Microsoft (on the payroll of Spectrum Consultants India Pvt Ltd.)
03.2017 - 11.2017
Design Engineer (Technical Publication)
Cyient Ltd
01.2015 - 11.2016
Technician
Sky One Airways (P) Ltd.
04.2012 - 06.2013
Bachelor of Science -
Singhania University
Diploma Engineering (AME) -
AMEI
12th -
SRBTV
10th -
SSV
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