Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Swaraj Mahadik

Senior Key Account Manager
Mumbai,MH

Summary

Dynamic Key Account Manager with 4+ years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications

Work History

Senior Key Account Manager

GoComet India Pvt Ltd
Mumbai, Maharashtra
08.2020 - Current
  • Established agreements for expansions of licenses and LRM product replacements.
  • Utilized Hubspot and Trello to track customer information and drive purchases of new LRM modules.
  • Provided servicing, management and retention of Corporate, MSME's accounts worth over $ 150000 annually.
  • Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
  • Leveraged strategic planning to penetrate key accounts.
  • Drafted and enacted agreement for development of all four product modules.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Prepared and delivered presentations to Enterprise customers to highlight offerings and secure new business.
  • Conferred with customers to understand needs and make targeted Service recommendations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Trained new employees on customer service and organizing strategies.
  • Built and cultivated long-term quality relationships with over 20+ clients by addressing needs and providing superior customer service.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs
  • Leveraged strategic planning to penetrate key accounts
  • Consulted with businesses to supply accurate product and service information
  • Set and achieved company defined sales goals
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Presented information to customers, peers and management
  • Liaised between clients and support team to quickly resolve issues
  • Worked independently with minimal supervision
  • Prioritized tasks and projects to meet tight deadlines
  • Monitored service after sale and implemented quick and effective problem resolutions
  • Addressed multiple industry issues and provided client support
  • Acquired and applied sector knowledge to create effective dialogue with customers
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Was instrumental in creating new processes at GOCOMET and trained teams at cross functional level. KAM departmental SOP is one of major achievements.
  • Handled majorly Global accounts from all regions. Majorly USA and Europe.
  • Supported sales and reporting for large and medium-sized accounts.
  • Positioned global capabilities to expand market share.
  • Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.

Key Account Manager

Happay
Mumbai, Maharashtra
03.2017 - 04.2020
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Leveraged strategic planning to penetrate key accounts.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Established agreements for expansions of licenses and Expense product replacements.
  • Maintained responsibility of sales, contracts, negotiations and reporting for account worth over INR 50 lakhs .
  • Resolved product problems, improved operations and provided exceptional client support.
  • Worked with over 50 Enterprise level customers to understand needs and provide unique and customized software solution and service.
  • Increased customer satisfaction by resolving product and service issues.
  • Provided servicing, management and retention of Enterprise accounts worth over INR 50 lakh.
  • Utilized Lead-squared to track customer information and drive purchases of new services with HAPPAY.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Built relationships with customers and community to establish long-term business growth.
  • Rewarded with title Mr. Perfect for outstanding client engagements and revenue generations, creating good cross sell and upsell opportunities, establishing strong relationship.
  • Established agreements for expansions of licenses and old product replacements.

Education

PGDM - Marketing

IMT NAGPUR
Nagpur
06.2015 - 03.2017

BE - Electronics And Telecommunication

Mumbai University
Mumbai
06.2010 - 06.2014

Skills

    Relationship selling

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Certification

Google Digital Unlocked

Accomplishments

  • Supervised team of 3-4 staff members. Handled Western region in Happay and Global Accounts in GoComet.
  • Trained the new joinees as well as prepared them for the corporate client handling environment.
  • Excellent client handling capabilites and engagement was rewarded wtih Title "Mr. Perfect".
  • Resolved product issue through consumer testing.
  • Collaborated with team of Tech, Product teams in the development of enterprise project Ducati,EMMA, AUECC and Coromandel group..
  • Documented and resolved 25 accounts in GoComet which led to excellent client retention and expansion results.
  • Achieved targets in one month of two quarters. 18 demo target was achieved in one month.
  • Promoted to Senior KAM role considering the exceptional performance.

Timeline

Senior Key Account Manager

GoComet India Pvt Ltd
08.2020 - Current

Key Account Manager

Happay
03.2017 - 04.2020

PGDM - Marketing

IMT NAGPUR
06.2015 - 03.2017

BE - Electronics And Telecommunication

Mumbai University
06.2010 - 06.2014

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Swaraj MahadikSenior Key Account Manager