Swaraj Mahadik
Senior Key Account Manager
Mumbai,MH
Summary
Dynamic Key Account Manager with 4+ years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Senior Key Account Manager
GoComet India Pvt Ltd
Mumbai, Maharashtra
08.2020 - Current
- Established agreements for expansions of licenses and LRM product replacements.
- Utilized Hubspot and Trello to track customer information and drive purchases of new LRM modules.
- Provided servicing, management and retention of Corporate, MSME's accounts worth over $ 150000 annually.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Leveraged strategic planning to penetrate key accounts.
- Drafted and enacted agreement for development of all four product modules.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Prepared and delivered presentations to Enterprise customers to highlight offerings and secure new business.
- Conferred with customers to understand needs and make targeted Service recommendations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Trained new employees on customer service and organizing strategies.
- Built and cultivated long-term quality relationships with over 20+ clients by addressing needs and providing superior customer service.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs
- Leveraged strategic planning to penetrate key accounts
- Consulted with businesses to supply accurate product and service information
- Set and achieved company defined sales goals
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Presented information to customers, peers and management
- Liaised between clients and support team to quickly resolve issues
- Worked independently with minimal supervision
- Prioritized tasks and projects to meet tight deadlines
- Monitored service after sale and implemented quick and effective problem resolutions
- Addressed multiple industry issues and provided client support
- Acquired and applied sector knowledge to create effective dialogue with customers
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Was instrumental in creating new processes at GOCOMET and trained teams at cross functional level. KAM departmental SOP is one of major achievements.
- Handled majorly Global accounts from all regions. Majorly USA and Europe.
- Supported sales and reporting for large and medium-sized accounts.
- Positioned global capabilities to expand market share.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Key Account Manager
Happay
Mumbai, Maharashtra
03.2017 - 04.2020
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Leveraged strategic planning to penetrate key accounts.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Established agreements for expansions of licenses and Expense product replacements.
- Maintained responsibility of sales, contracts, negotiations and reporting for account worth over INR 50 lakhs .
- Resolved product problems, improved operations and provided exceptional client support.
- Worked with over 50 Enterprise level customers to understand needs and provide unique and customized software solution and service.
- Increased customer satisfaction by resolving product and service issues.
- Provided servicing, management and retention of Enterprise accounts worth over INR 50 lakh.
- Utilized Lead-squared to track customer information and drive purchases of new services with HAPPAY.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Built relationships with customers and community to establish long-term business growth.
- Rewarded with title Mr. Perfect for outstanding client engagements and revenue generations, creating good cross sell and upsell opportunities, establishing strong relationship.
- Established agreements for expansions of licenses and old product replacements.
Education
PGDM - Marketing
IMT NAGPUR
Nagpur 06.2015 - 03.2017
BE - Electronics And Telecommunication
Mumbai University
Mumbai 06.2010 - 06.2014
Skills
Relationship selling
Strategic account development
Account management
Key stakeholder relationship building
Customer Relations
Revenue Generation
Relationship development
Customer service
Project Management
Business Development
Key account management
Market Strategy
Prospecting Clients
Certification
Google Digital Unlocked
Accomplishments
- Supervised team of 3-4 staff members. Handled Western region in Happay and Global Accounts in GoComet.
- Trained the new joinees as well as prepared them for the corporate client handling environment.
- Excellent client handling capabilites and engagement was rewarded wtih Title "Mr. Perfect".
- Resolved product issue through consumer testing.
- Collaborated with team of Tech, Product teams in the development of enterprise project Ducati,EMMA, AUECC and Coromandel group..
- Documented and resolved 25 accounts in GoComet which led to excellent client retention and expansion results.
- Achieved targets in one month of two quarters. 18 demo target was achieved in one month.
- Promoted to Senior KAM role considering the exceptional performance.
Timeline
Senior Key Account Manager
GoComet India Pvt Ltd
08.2020 - Current
Key Account Manager
Happay
03.2017 - 04.2020
PGDM - Marketing
IMT NAGPUR
06.2015 - 03.2017
BE - Electronics And Telecommunication
Mumbai University
06.2010 - 06.2014