Hi, I’m
Swaraj Mahadik
Solution Engineering, Manager (Pre-Sales)
Mumbai,MH
Summary
Dynamic Solution Engineering Manager with 6+ years' experience in Presales and Key Accounts. Strong expertise in software development, offer deep understanding of the product and development lifecycle. Proven ability to design, develop and deploy successful software solutions that meets customer needs. Also holds a strong background playing a vital role in the development,growth, retention of key accounts for a wide range of organizations in the past.
Overview
7
years of professional experience
3
Languages
Work History
Zaggle Ocean Prepaid Services Pvt LtdMumbai
Solutions Engineer, Manager, Pre Sales
11.2023 - Current
Job overview
- Developed effective solutions through close collaboration with cross-functional teams.
- Improved software quality by implementing rigorous testing procedures and addressing critical issues promptly.
- Evaluated emerging trends and recommended strategic technology investments to drive company growth.
- Collaborated closely with product management teams to identify essential features for product development roadmaps.
- Conducted comprehensive training sessions for team members on new technologies and best practices.
- Provided direction and guidance to process improvements and established policies.
- Provided guidance and mentored less-experienced staff members.
- Assisted sales teams with product demonstrations, ultimately helping secure new business deals.
PinelabsMumbai
Senior BDP - Key Accounts
07.2022 - 11.2023
Job overview
- Developed tailored solutions for each key account to address their specific needs, fostering long-term partnerships.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Meet existing customers to review current services and expand sales opportunities. Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
- Align with banking partners to run various cashback/instant discount/EMI offers. Increase UPI volumes, TID penetrations, Customer Retention and Revenue realisation were one of the Key KPI's apart from the POS deployments KPI.
GocometMumbai
Senior Key Account Manager
08.2020 - 06.2022
Job overview
- .Managed a diverse portfolio of key accounts, ensuring consistent revenue streams and business expansion opportunities.
- Provided servicing, management and retention of Corporate, MSME's accounts worth over $ 100000 annually. Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs. Leveraged strategic planning to penetrate key accounts.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Prioritized tasks and projects to meet tight deadlines Was instrumental in creating new processes at GOCOMET and trained teams at cross functional level. KAM departmental SOP is one of major achievements.
- Handled majorly Global accounts from all regions. Majorly USA and Europe. Supported sales and reporting for large and medium-sized accounts.
Happay - Business Expense ManagementMumbai
Key Account Manager
03.2017 - 04.2020
Job overview
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Elevated account management by predicting potential competitive threats and outlining proactive solution. Leveraged strategic planning to penetrate key accounts. Secured high- value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Resolved product problems, improved operations and provided exceptional client support. Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations. Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs. Built relationships with customers and community to establish long-term business growth.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization.
Education
Institute of Management TechnologyNagpur
MBA from Marketing
04.2001
University Overview
- Professional Development Studies : IBM - Predictive Analytics, 2017
- Internship in Marketing & Sales, Plan My Health, Completed 2017
- Completed Coursework: Market Place Simulation, 2017
- Professional Development Studies: Google Digital Unlocked, 2021
University of MumbaiMumbai, India
Bachelors of Engineering from Electronics And Telecommunication
04.2001
University Overview
- Implant Training (Apprenticeship) - WLL & CDMA, BSNL, Completed 2014
Skills
Consultative Selling
Account Retention
Key Account Management
Problem-solving abilities
Task Prioritization
CRM software proficiency
Solution selling
Proposal Development
Business Needs Assessment
Goal Setting and Achievement
B to B sales
Team building
Problem-solving aptitude
Client Relationship Management
Sales strategy
Accomplishments
- Global Exposure : APAC, USA, Europe and India Annual Revenue : USD 100000 +
- Felicitated with title "Mr. Perfect" for work perfection and CRM management. Brand handled : KFC, Piramal, Club Mahindra Holidays, DHL, Chevron Oronite, Borosil, Reliance Big Entertainment, Dechra and many more.
- Appreciated by CSO for the exceptional achievement to deliver expense solution to Yokohama, Ponshankar Agencies and sales process development, Internal team building in Zaggle.
- Promoted to Senior KAM role in Gocomet. Handled a team of 2-3 KAM and CSM.
- Solutions in Progress : Big Basket, Skoda, Omega Healthcare, Apollo, TATA AIA, D-Link and Many more....
Timeline
Solutions Engineer, Manager, Pre Sales
Zaggle Ocean Prepaid Services Pvt Ltd
11.2023 - Current
Senior BDP - Key Accounts
Pinelabs
07.2022 - 11.2023
Senior Key Account Manager
Gocomet
08.2020 - 06.2022
Key Account Manager
Happay - Business Expense Management
03.2017 - 04.2020
Institute of Management Technology
MBA from Marketing
04.2001
University of Mumbai
Bachelors of Engineering from Electronics And Telecommunication
04.2001